Jacqueline Contreras
Annandale,USA
Summary
Detail-oriented and dedicated Administrative Office Assistant with a proven track record of delivering exceptional customer service in fast-paced environments, including office setting and call center. Currently pursuing opportunities in the call center industry, equipped with strong decision-making skills to efficiently manage multiple tasks simultaneously. Self-motivated professional committed to achieving excellence, thriving in both independent and collaborative team environments. Ready to leverage expertise to enhance operational efficiency and contribute positively to organizational goals.
Overview
14
14
years of professional experience
Work History
Admissions
Northern Virginia Community College
08.2025 - 11.2025
- Provided clerical support to academic administration officials and admissions team.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours.
Counseling Center Work-Study
Northern Virginia Community College
09.2023 - 05.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Target Customer service Agent
Accedo Technologies
10.2017 - 01.2018
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Crew Member
Dunkin Donuts
05.2012 - 07.2012
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
Gift Shop Cashier
Paradise Shoppes
07.2011 - 09.2011
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Education
Bachelor of Science - Business Administration
Strayer University
District Of Columbia10-2027
Northern Virginia Community College
Annandale, Virginia10-2025
Certificate - Medical Assisting
U.S. Career Institute
Fort Collins, CO06-2021
Edison State College
Fort Myers, Florida01-2011
High School Diploma -
Cypress Lake High School
Fort Myers, Florida01-2008
Skills
- Bilingual
- Information Protection
- Critical Thinking
- Office Administration
- Administrative Support
Accomplishments
- Dean's List at Northern Virginia Community College
- Dean's List at U.S. Career Institute
- Medical Assistant Certificate, U.S. Career Institute - 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Admissions
Northern Virginia Community College
08.2025 - 11.2025
Counseling Center Work-Study
Northern Virginia Community College
09.2023 - 05.2024
Target Customer service Agent
Accedo Technologies
10.2017 - 01.2018
Crew Member
Dunkin Donuts
05.2012 - 07.2012
Gift Shop Cashier
Paradise Shoppes
07.2011 - 09.2011
Northern Virginia Community College
Edison State College
High School Diploma -
Cypress Lake High School
Bachelor of Science - Business Administration
Strayer University
Certificate - Medical Assisting
U.S. Career Institute