Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sonia Armendariz

Houston,TX

Summary

I have gained a good amount of experience being a crewmember, trainer and guest operations lead in the 3 years of with working with Space Center Houston. It has given me the ability to respond to emergencies, problems, and provide the best possible guest experience. Working at Action Behavior for almost two years As a Registered Behavior Technician and CAA, I learned how to be patient. organized and work with children and adults of all ages, I was able to give a positive environment and answer any questions families, Dr. offices, and RBT's may have. I learn quickly and strive to do the best I can and succeed in anything I put my mind to.

Overview

5
5
years of professional experience

Work History

Clinic Admissions Associate

Action Behavior Centers
Webster , TX
10.2023 - Current
  • Resolved complex problems by working with other CAA's to provide solutions that meet customer needs.
  • Resolved clients worries promptly and efficiently.
  • Maintained detailed records on Sales Force of clients interactions, appointments and comments for future reference.
  • Conducted regular follow-up calls with clients after learning what they were interested in or needing help with.
  • Performed administrative tasks such as taking inbounds, updating Sales Force.
  • Answered clients inquiries and provided accurate information regarding what we offer at ABC.

Registered Behavior Technician

Action Behavior Centers
Pearland , TX
10.2022 - 10.2023
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.

Behavior Therapist

Texas Young Autism Project
Houston , TX
03.2022 - 09.2022
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Administered direct client care using intensive teaching and natural environment training to follow and apply prescribed behavioral skill acquisition.
  • Organized social activities to help clients apply new skills in public settings.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.

Guest Services Lead

Space Center Houston
Houston , TX
03.2019 - 01.2022
  • Manage and lead the Guest Services department to succeed on our daily goals
  • Completed the Autism IBCCES Certification
  • Continuing to learn and get better at using Excel and Word
  • Trained new hires, and helped them get comfortable at working at Space Center Houston
  • Provided guest assistance and information regarding local attractions and points of interest
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

Education

High School Diploma -

La Porte High School
La Porte, TX
05.2018

San Jacinto College District
Pasadena, TX

Skills

  • Bilingual
  • Guest services
  • Guest conflict resolution
  • Organizational Skills
  • Problem Solving
  • CPR certified
  • Leadership
  • Communication skills

Languages

Spanish
Native/ Bilingual

References

Jorge Portales

  • Space Center Houston Guest Operations Manager
  • 281.244.2173
  • jportales@spacecenter.org

Maria Dizo

  • ABC Supervisee
  • 832.773.9898
  • nicktsdizon@gmail.com

Sydney Roulhac

  • BCBA
  • sydney.roulhac@actionbehavior.com

Fatima Morales 

  • Former CAA
  • fatima.morales@actionbehavior.com

Rendon George 

  • Former teammate
  • rendon.george@actionbehavior.com

Timeline

Clinic Admissions Associate

Action Behavior Centers
10.2023 - Current

Registered Behavior Technician

Action Behavior Centers
10.2022 - 10.2023

Behavior Therapist

Texas Young Autism Project
03.2022 - 09.2022

Guest Services Lead

Space Center Houston
03.2019 - 01.2022

High School Diploma -

La Porte High School

San Jacinto College District

Similar Profiles

CREATE PROFILE
Sonia Armendariz