Jacqueline Cruz
Cedar Park,TX
Summary
Medical Assistant and Administrative Professional with 11+ years of proven experience in customer service, administrative support, and medical billing/coding. Possess a comprehensive background in insurance billing and verification, medical coding, and regulatory compliance derived from formal educational training. Accomplished measurable results while performing in dynamic and fast-paced environments. Career supported by a Medical Assisting Certificate from Ventura College and a Medical Billing and Insurance Certificate from West Valley Occupational Center. Knowledgeable in schedule, records and front desk management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Receptionist
WISEMAN FAMILY PRACTICE
Cedar Park, TX
12.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Medical Assistance-Front Office
ABSOLUTE DERMATOLOGY & MEDI-SPA
12.2019 - 11.2021
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Verified patient demographic information at time of check-in and check-out.
- Performed data entry accurately into the practice's EMR system as needed.
- Reconciled daily payments received against charges billed on each account.
- Greeted patients and visitors in a friendly and professional manner.
Medical Assistance Front & Back Office
CAPITAL ENDOCRINE & DIABETES
Cedar Park, TX
08.2018 - 11.2019
- Answer phones and schedule appointments for New Patients & Established
- Explain treatment procedures, medications, or doctor's instructions to patient's
- Record data in EMR and communicating patient concerns with physician
- Scheduling meeting with pharmaceutical reps
- Checking in and outpatients, and scheduling appointments
- Collect all co-pays and insurance verification prior to appointment scheduling.
Pharmacy Technician - Externship
WALGREENS PHARMACY
Anaheim, CA
01.2018 - 05.2018
- Fills Rx orders with speed and accuracy, counting the proper number of pills, labeling, adding correct auxiliary labels
- Restocking shelves, making sure medications are alphabetized and in proper order, rotation of medication
- Recall list for our customers regarding the medications
- Changed NDC on pharmacy computer software
- Filled controlled substance C11 drugs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Medical Assistance- Front Office
COASTAL DERMATOLOGY & PLASTIC SURGERY
Huntington Beach, CA
01.2016 - 12.2018
- Input new patients' demographics into EMR software
- Answer phones and schedule appointments for New Patients & Established
- Verify Insurances prior
- Prepare super bills and charts for Drs
- Chronological order
- Preparing charts, super bills and pre-admission and consent forms.
Administrative Assistant
AESTHETIC SURGICAL PARTNERS
Santa Barbara, CA
02.2006 - 10.2009
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Education
Pharmacy Technician -
NOCE College
01.2018
Certificate -
Ventura College
01.2015
Ventura High School
01.1990
Skills
- EMR Systems
- Accounting Software
- Medical Records
- Communication skills
- Microsoft Office
- Pharmacy Technician Experience
- Medical Scheduling
- Data Entry
- HIPAA Compliance
- Medical Billing
- Medical office administration
Certification
Medical Billing Certification
Languages
Spanish, Native or Bilingual
Timeline
Medical Receptionist
WISEMAN FAMILY PRACTICE
12.2021 - Current
Medical Assistance-Front Office
ABSOLUTE DERMATOLOGY & MEDI-SPA
12.2019 - 11.2021
Medical Assistance Front & Back Office
CAPITAL ENDOCRINE & DIABETES
08.2018 - 11.2019
Pharmacy Technician - Externship
WALGREENS PHARMACY
01.2018 - 05.2018
Medical Assistance- Front Office
COASTAL DERMATOLOGY & PLASTIC SURGERY
01.2016 - 12.2018
Administrative Assistant
AESTHETIC SURGICAL PARTNERS
02.2006 - 10.2009
Pharmacy Technician -
NOCE College
Certificate -
Ventura College
Ventura High School