Jacqueline Dahl
Duluth,MN
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Registered patients and Scheduled appointments while keeping PHI confidential. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
6
6
years of professional experience
Work History
Patient Access Representative/Scheduler
Essential Health
11.2016 - Current
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on filing, phone etiquette and other office duties.
- Providing excellent customer service by promptly answering patient inquiries.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Greeted and assisted patients with check-in procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Bachelor's Degree - Learning Development
University of Wisconsin
Superior, WISkills
- Demographics Information
- Payment Processing
- Eligibility Determinations
- Patient Scheduling
Additional Information
I have additional experience over many years including call center representative, billing and call center supervisor, debt management and fast food management.
Timeline
Patient Access Representative/Scheduler
Essential Health
11.2016 - Current
Bachelor's Degree - Learning Development
University of Wisconsin
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