Jacqueline Darling
Pembroke Pines,FL
Summary
Demonstrated success in implementing quality assurance measures, data entry, and fostering personal growth opportunities. Strong communication, leadership, and computer literacy skills. Open to relocation and authorized to work in the US for any employer. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership with over 10 years of customer service experience. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CEO/Administrator
DB Services
09.2020 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Implemented strategies to enhance productivity and evaluated business performance.
- Developed and enforced quality assurance protocols to maintain high service standards.
- Addressed and resolved customer concerns efficiently, maintaining high standards of service.
- Guided customers in product selection, order placement, and shipment tracking.
- Supervised diverse business functions, such as finance, sales, marketing, human resources, and customer service.
- Formulated and carried out marketing plans to elevate brand recognition and grow market share.
Customer Service Representative
Royal Elite LLC
12.2023 - 11.2024
- Managed intricate travel plans for executives, covering flights, accommodations, and transportation, guaranteeing smooth travel experiences.
- Distributed meeting minutes and ensured follow-up on action items to maintain effective communication.
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members.
- Safeguarded sensitive information through strict adherence to confidentiality protocols.
- Ensured data integrity by accurately entering and verifying data in the company database.
Vehicle Transporter
EDS Service Solutions
07.2021 - 10.2023
- Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
- Ensured safe and damage-free vehicle deliveries by adhering to strict safety guidelines and protocols.
- Improved customer satisfaction by providing timely and efficient vehicle transportation services.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Ensured a positive client experience through professional and courteous interactions at vehicle pick-up and drop-off points.
Security Officer
CMS Security
09.2018 - 05.2021
- Provided excellent customer service by assisting visitors with directions, inquiries, and general information
- Created detailed incident reports documenting all security-related events accurately and comprehensively
- Implemented comprehensive security protocols to facilitate efficient communication and cooperation within different areas of operation.
- Conducted continuous surveillance to identify and address security threats and violations.
- Partnered with colleagues to create and apply strategies for boosting site security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service/Sales Rep
Global Response /Call Center
04.2015 - 08.2018
- Managed a high volume of inbound customer calls efficiently.
- Resolved customer complaints, addressed inquiries, and offered comprehensive product information.
- Engaged in continuous training to maintain up-to-date product knowledge and improve communication abilities.
- Handled difficult customer interactions with a positive demeanor, successfully de-escalating conflicts.
- Enhanced sales revenue by assisting customers in choosing products that matched their needs and preferences.
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
Education
College - Business Management
03.2005
Swartz Creek, MI
Certificate - Communications
11.2002
Skills
- Customer Service Excellence (10 years)
- Strategic Planning (5 years)
- Management team leadership
- Effective decision making
- Business development (9 years)
- Incident reporting
- Professionalism and punctuality
- Active listening
- Data entry
- Microsoft Excel
Certification
Driver's License
Timeline
Customer Service Representative - Royal Elite LLC
12.2023 - 11.2024
Vehicle Transporter - EDS Service Solutions
07.2021 - 10.2023
CEO/Administrator - DB Services
09.2020 - Current
Security Officer - CMS Security
09.2018 - 05.2021
Customer Service/Sales Rep - Global Response /Call Center
04.2015 - 08.2018
Job Corps - Certificate, Communications
ITT Technical Institute - College, Business Management
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