Sharon Herrington
Boynton Beach,FL
Summary
Pharmacy Technician with 10+ years of retail pharmacy experience. Self stater with extensive knowledge of medicaid and medicare procedures. Excellent data entry skills and telephone etiquette. Detail oriented with strong focus on accuracy and efficiency. Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Boca Raton Podiatry
10.2018 - Current
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Customer Service Representative
Arise
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Work from home.
Pharmacy Technician
Publix Pharmacy
07.2002 - 01.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 75 daily prescriptions in a high-volume pharmacy environment.
Education
High School Diploma -
Atlantic High School
Delray Beach, FL05.1999
Skills
- Customer Service Excellence (10 years)
- Pharmaceutical storage awareness (10 years)
- Pharmaceutical distribution familiarity (10 years)
- HIPAA trained (10 years)
- Expert understanding of medicare and medicaid (10 years)
- Exceptional patient care and interaction (10 years)
- Efficient and accurate (10 years)
- Customer Service
- Pharmacy Technician Experience
- Phone Etiquette
- Medical office experience
- Communication skills
Certification
- Registered Pharmacy Technician License, RPT15331, 11/01/09, 12/01/18
- National Pharmacy Technician Certification (PTCB)
Personal Information
Title: Registered Pharmacy Technician
Timeline
Customer Service Representative
Arise
12.2022 - Current
Medical Assistant
Boca Raton Podiatry
10.2018 - Current
Pharmacy Technician
Publix Pharmacy
07.2002 - 01.2017
High School Diploma -
Atlantic High School
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