Summary
Overview
Work History
Education
Timeline
Generic

Jacqueline Dulaney

Jackson,MS

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Foundever
Nashville, Tennessee
02.2021 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained financial accounts by processing customer adjustments.
  • Verified accuracy of information on forms submitted by customers such as identification documents or loan applications.
  • Investigated discrepancies between actual transactions and recorded amounts in the computer system.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Customer Service Representative

Ts Package
Jackson, MS
02.2014 - 12.2022
  • Collect Money
  • Stock
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Educated customers on special pricing opportunities and company offerings.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Safety Officer

Jackson public school
Jackson, Mississippi
08.2017 - 02.2021
  • Reported any damage to buildings or equipment immediately upon discovery.
  • Monitored security cameras and alarms to detect suspicious activity on school property.
  • Counseled students who exhibited signs of bullying or aggression towards others.
  • Developed strategies for increasing overall security measures at the school.
  • Built safety plans and provided guidance on updating plans.
  • Assisted teachers in maintaining discipline within classrooms by intervening when necessary.

Education

GED -

Callaway High School
Jackson, MS
05.2009

Timeline

Customer Service Representative

Foundever
02.2021 - Current

Safety Officer

Jackson public school
08.2017 - 02.2021

Customer Service Representative

Ts Package
02.2014 - 12.2022

GED -

Callaway High School

Similar Profiles

CREATE PROFILE
Jacqueline Dulaney