Jacqueline Elmore
Monroe,La
Summary
With a proven track record at Monroe Housing Authority, I excel in lease administration and fostering tenant relations, ensuring compliance with fair housing mandates. My expertise in eviction procedures and commitment to resolving disputes have significantly enhanced operational efficiency. Skilled in collaboration, I drive improvements in property management processes and tenant satisfaction.
Overview
9
9
years of professional experience
Work History
Property Management Specialist
Monroe Housing Authority
Monroe, USA
06.2019 - Current
- Managed the day-to-day operations, including the Emergency Housing Voucher Program, responding promptly to inquiries from tenants or landlords' complaints, and resolving disputes.
- Prepared detailed reports, including running Enterprise Income Verification Reports, posting payments, posting files to the ledger, rent increases, rent calculations, and approving files.
- Reviewed and verified applicant eligibility for the program, including screening appointments, and completed assessments of the unit to be eligible for the HCV program.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recommended clarifications and changes in program policies to director of property management.
- Assisted with customer requests and answered questions to improve satisfaction.
- Participated in multidisciplinary team meetings to discuss complex cases.
- Conducts interim and annual re-certifications with clients.
- Close out for the end of the month, and mid-month.
- Timely submission of records to the PIC, troubleshooting, correcting errors.
- Ensures compliance with HUD rules and Housing Authority policies.
Receptionist
Westaff @ Monroe Housing Authority
Monroe, USA
12.2016 - Current
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processes routine paperwork and/or enters data into a department log or database in the servicing of a client.
- Maintains the department's records system, including filing and retrieving documents, researching files, updating the status in the departmental records and databases, etc.
- Prescreening and data entry of hard copy applications prior to the manager’s approval.
- Collecting previously owed debts, issuing receipts to the clients.
- Receives and screens visitors and telephone calls, requiring the use of exceptional judgment and interpretation.
- Processes all HQS inspection letters to tenants and landlords.
- Calculate rental amounts for Housing Choice Voucher clients.
- Processed payments and updated accounts to reflect balance changes.
Receptionist
Monroe Housing Authority
Monroe, USA
10.2016 - 12.2016
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Oversees the gathering of documents needed to process Section 8 and public housing applications.
- Counsel clients on tenant occupancy regulations for admission information into the program.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Customer Service Representative
Trubridge
Monroe, USA
05.2016 - 09.2016
- Performed data entry tasks in order to update patient accounts accurately, including updating medical records with any additional information.
- Collected patient demographic and insurance information for new patients.
- Utilized job-related software to accurately bill insurance companies and run verification of eligibility on all insurance.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Process payments on inbound or outbound calls. Including recommendations for improvements in products, services, and billing methods to management to prevent future problems.
Student Worker
University of Louisiana at Monroe
Monroe, USA
08.2015 - 01.2016
- Greeted visitors, answered the office phone to direct inquiries to appropriate individuals, and responded to emails.
- Performed administrative duties such as filing paperwork, entering data into computer systems, inputting demographic information, and scheduling appointments for new and current clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in organizing and maintaining office files and records.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Supported senior administrative staff in the execution of their duties and stepped in during their absence.
Education
Associate - Health Care Administration, Medical Record
University of Phoenix
Phoenix, AZ05.2014
Skills
- Lease administration
- Eviction procedures
- Rent collection
- Property inspections
- Tenant and eviction relations
- Fair housing regulations and mandates
References
References available upon request.
Timeline
Property Management Specialist
Monroe Housing Authority
06.2019 - Current
Receptionist
Westaff @ Monroe Housing Authority
12.2016 - Current
Receptionist
Monroe Housing Authority
10.2016 - 12.2016
Customer Service Representative
Trubridge
05.2016 - 09.2016
Student Worker
University of Louisiana at Monroe
08.2015 - 01.2016
Associate - Health Care Administration, Medical Record
University of Phoenix
Similar Profiles
Robert KellyRobert Kelly
Maintenance Technician at Monroe Housing AuthorityMaintenance Technician at Monroe Housing Authority
DANIEL D. PINCOCKDANIEL D. PINCOCK
Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)Executive Administrator at Housing Authority of the County of Salt Lake (HACSL) (dba Housing Connect)
Joyce Humphrey-SilerJoyce Humphrey-Siler
Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)Housing Counselor at Fort Worth Housing Solutions (formerly Fort Worth Housing Authority)
Marci SutherlandMarci Sutherland
Medical Records Specialist at InfoStat LLCMedical Records Specialist at InfoStat LLC
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery