Jacqueline Espinosa
Las Vegas,NV
Summary
Proven multitasker and team collaborator, I excelled at Superfrico by enhancing customer satisfaction and streamlining operations. Skilled in customer service and workflow optimization, I consistently contributed to team success and efficiency improvements. My adaptability and communication prowess have been pivotal in achieving and exceeding employer and customer expectations.
Overview
2
2
years of professional experience
Work History
Host
Superfrico
Cosmopolitan Las Vegas
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Retail Sales Associate
Hudson
Virgin Hotel
02.2024 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Barista
Dunkin' Donuts
Virgin Hotel
02.2024 - 07.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Warehouse Worker
Amazon
3738 Bay Lake Trail
08.2022 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Burk Horizon Sw Hs
4560 W Harmon Ave Las Vegas, NV 89103 United Stat05.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Foreign language skills
- Task prioritization
- Cash register operations
- Customer engagement
- Workflow optimization
- Hospitality and accommodation
- Customer service expertise
- Service prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Superfrico
09.2024 - Current
Retail Sales Associate
Hudson
02.2024 - 07.2024
Barista
Dunkin' Donuts
02.2024 - 07.2024
Warehouse Worker
Amazon
08.2022 - 01.2024
Burk Horizon Sw Hs