Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Espinosa

Las Vegas,NV

Summary

Proven multitasker and team collaborator, I excelled at Superfrico by enhancing customer satisfaction and streamlining operations. Skilled in customer service and workflow optimization, I consistently contributed to team success and efficiency improvements. My adaptability and communication prowess have been pivotal in achieving and exceeding employer and customer expectations.

Overview

2
2
years of professional experience

Work History

Host

Superfrico
Cosmopolitan Las Vegas
09.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Completed daily side work and opening and closing duties without fail.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Retail Sales Associate

Hudson
Virgin Hotel
02.2024 - 07.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Barista

Dunkin' Donuts
Virgin Hotel
02.2024 - 07.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Warehouse Worker

Amazon
3738 Bay Lake Trail
08.2022 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Burk Horizon Sw Hs
4560 W Harmon Ave Las Vegas, NV 89103 United Stat
05.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Foreign language skills
  • Task prioritization
  • Cash register operations
  • Customer engagement
  • Workflow optimization
  • Hospitality and accommodation
  • Customer service expertise
  • Service prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Host

Superfrico
09.2024 - Current

Retail Sales Associate

Hudson
02.2024 - 07.2024

Barista

Dunkin' Donuts
02.2024 - 07.2024

Warehouse Worker

Amazon
08.2022 - 01.2024

Burk Horizon Sw Hs
Jacqueline Espinosa