Jacqueline E Vivas
Burke,VA
Summary
Professional with 10+ strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
12
12
years of professional experience
Work History
Marketing Support Associate
Mainstreet Bank
Fairfax, VA
06.2022 - 01.2026
- Responsible for assisting with various functions, such as aiding in the planning, execution, and analysis of marketing campaigns and strategies.
- This involves tasks such as content creation, social media management, market research, and campaign monitoring.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Branch Manager
MainStreet Bank
Herndon, VA
07.2018 - 06.2022
- Oversaw the Branch staff and conduct Customer Service to all our customers, as well as our employees.
- Implemented training programs to develop staff skills and improve performance.
- Analyzed financial reports to identify growth opportunities and mitigate risks.
- Oversaw compliance with regulatory requirements, ensuring adherence across all operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Branch Manager
United Bank
Clarendon, VA
04.2014 - 06.2018
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service.
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
- Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
- Analyzed branch performance metrics to identify areas for improvement and drive efficiency initiatives.
Education
Certification - User Experience Design
Coursera
Online09.2025
Associate of Applied Science - Science
Northern Viginia Community College
Annandale, VA05.2006
Skills
- Account Opening
- Compliance
- Relationship Management
- Mentoring
- Relationship Building
- Customer Service
- Proficient in Word, Excel, Access and Google Chrome
Timeline
Marketing Support Associate
Mainstreet Bank
06.2022 - 01.2026
Branch Manager
MainStreet Bank
07.2018 - 06.2022
Assistant Branch Manager
United Bank
04.2014 - 06.2018
Certification - User Experience Design
Coursera
Associate of Applied Science - Science
Northern Viginia Community College