Tarana Rajbanshi
9628 Mountain Mint Dr, Fort Worth
Summary
Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments.Track record of ensuring compliance with banking regulations while achieving high customer retention rates.
Overview
4
4
years of professional experience
Work History
Associate Banker
Laxmi Sunrise Bank Limited
Birtamode-04, Jhapa , Nepal
07.2018 - 01.2022
- Ensure that all necessary documents and information required for account opening are presented/ available before opening of an account.
- Maintain and ensure proper capture of information on customers for further use by related departments. Proper management and processing of customer accounts.
- Provide customers with the banks product and service information. Transfer customer calls to appropriate staff.
- Recognize, customer related documents and alert reporting of trends in customer documents. Recommend an ongoing process improvement in the area of customer service.
- Responsible for the issuance of cheque, statements, account enquiry, good for payment, stop payment.
- Make all reports in a timely manner. Maintain, process and update records, files and document for proper filing.
- Trained new hires on customer service policies and procedures.
- Accurately handle daily transactions including deposits, withdrawals,transfers, payments and check cashing, ensuring compliance with bank policies and procedures.
Education
MBA - Management
Zenith International College
Purbanchal University, Biratnagar, Nepal11-2022
Skills
- Sales proficiency
- Customer service
- Teller experience
- Account Opening
- Account Closing
- Documentation skills
- Employee training assistance
Languages
English
Hindi
Nepali
Timeline
Associate Banker
Laxmi Sunrise Bank Limited
07.2018 - 01.2022
MBA - Management
Zenith International College