JACQUELINE FALBO-SUTILLA
Milwaukee,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Operations Manager
PremiStar
New Berlin, WI
08.2020 - 08.2025
- Streamlined office processes by implementing new processes and organizing staff training and cross-training sessions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions.
- Job billing, audits, job closeouts and purchase requisitions
- Accounts Receivable and Cash Application
- Weekly payroll processing and timekeeping
- Day to day management of the Administrative team, as well as the Dispatch team.
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- Evaluated employee performance through regular reviews, providing constructive feedback to promote professional growth.
- Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
- Organized company events and team building activities to foster a positive company culture and boost morale.
- Acted as liaison between upper management and staff members, facilitating open communication.
- Collaborated with other department heads to identify areas of improvement in cross-functional processes.
Finance & Office Operations Manager
Dillett Mechanical Service
Waukesha, WI, US
01.2006 - 07.2020
- Manage day to day activity of accounting department, including managing 3-6 employees
- All monthly financial reconciliations, including A/P, A/R, G/L entries and cash reconciliations, in preparation for monthly meeting with CPA
- Coordination of all office operations, including employee relations, office repairs, cleaning services, auto insurance accident claims, and vendor account set-up
- First point of contact for all banking and loan activity
Education
Diploma -
Muskego High School
University of Wisconsin-Stout
Graduate Certificate - Human Resource Management
Michigan State University-Eli Broad College of Business
Skills
- Proficient in Microsoft Office applications
Certification
OSHA 30 Certification~Notary Public
Timeline
Office Operations Manager
PremiStar
08.2020 - 08.2025
Finance & Office Operations Manager
Dillett Mechanical Service
01.2006 - 07.2020
Graduate Certificate - Human Resource Management
Michigan State University-Eli Broad College of Business
Diploma -
Muskego High School
University of Wisconsin-Stout
Personal Information
Authorized To Work: US