Jacqueline Ferdinand
Cape Coral,Florida
Summary
Seasoned foster care team member with expertise in case management, reporting and court proceedings. Detail-oriented and hardworking with an organized nature and excellent verbal and written communication abilities.
Overview
12
12
years of professional experience
Work History
Child Welfare Case Manager Supervisor
Lutheran Services Florida
2011.09 - Current
- . Assigns, reviews, and evaluates the activities of a group of case managers providing services to clients; supervises workers in such functional areas as adoption, foster care, guardianship, purchase of services, counseling and referral, and protective services; teach workers in the problems of adults and children; ...
- Researched best practices and developed strategies to improve program outcomes.
- Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
- Contributed to the development of effective policies and procedures within the agency that promoted quality services for families involved in the child welfare system.
- Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
Education
No Degree - Substance Abuse Counseling
CASAC
New York, NYBachelor of Arts - Psychology-Minor Social Work
New York University
New York, NY06.2009
Skills
- Visitation experience
- Records Maintenance
- Court Testimony
- Foster parent support
- Community Outreach
- Interviewing skills
- Proficient in [Software]
- Trauma experience
- Client meetings
Timeline
Child Welfare Case Manager Supervisor
Lutheran Services Florida
2011.09 - Current
No Degree - Substance Abuse Counseling
CASAC
Bachelor of Arts - Psychology-Minor Social Work
New York University
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