Jacqueline Franco
Summary
Analytical and detail-oriented Health Informatics and Analytics professional with expertise in leveraging data to improve healthcare delivery, patient outcomes, and operational efficiency. Skilled in managing and analyzing complex health information systems, electronic health records (EHRs), and large datasets to support evidence based decision making. Proficient in data visualization, reporting, and regulatory compliance, with a strong background in revenue cycle workflows. Committed to advancing healthcare innovation through data driven solutions.
Overview
12
12
years of professional experience
Work History
EHR APPLICATION SPECIALIST 2
Loma Linda University Medical Center
09.2021 - Current
- Collaborate with cross-functional teams within IT to ensure timely delivery of projects on a platform level including; Epic Upgrades, Hyperdrive deployment, Epic integrated fixes, and new Epic applications.
- Serve as HIM (Health Information Management) application lead when collaborating with clinical teams, to ensure proper data integrity within the patient record to support application integration into Epic EHR.
- Test new releases prior to production deployment and provide feedback on bug fixes and feature enhancements, decreasing incoming incidents after implementation.
- Resolve complex technical problems encountered during software installation and upgrades.
- Upgrade existing applications to enhance functionality while maintaining compatibility with previous activities.
- Collaborate with stakeholders and IT team to design user interfaces that provide intuitive navigation and enhanced user experience on various platforms within Epic.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
COORDINATOR–QA AND TRAINER
Loma Linda University Medical Center
02.2018 - 09.2021
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of training; including HIMSS Stage 7 Project.
- Supervised and trained 50 HIM employees and provided constructive feedback.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to reduce errors in patient health record.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
DOCUMENT IMAGING SPECIALIST
Loma Linda University Medical Center
11.2016 - 02.2018
- Safely and properly operated various types of information systems including; Epic EHR, OnBase Document Storage, PacsCube Radiology,and TRACE faxing systems.
- Accurately scanned, indexed, and input over 500 documents daily into Epic EHR.
- Identified new methods to optimize medical record management and reported findings to Coordinator-QA & Trainer.
MEDICAL RECORDS SPECIALIST
Inland Psychiatric Medical Group
11.2013 - 10.2016
- Drafted and reviewed legal forms including: Notice of Privacy Practices, Policies & Procedures, Authorization Forms and Financial Forms.
- Processed medical record requests according to HIPAA guidelines; including Subpoena's and court representation of facility.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in patient records to bill appropriately.
Education
Master of Science (M.S.) - Health Informatics and Analytics
Florida International University
Miami, FL12.2023
Bachelor of Science (B.S.) - Health Information Administration
Loma Linda University School of Allied Health
Loma Linda, CA06.2021
Associate in Science (A.S.) - Mathematics and Science
Moreno Valley College
Moreno Valley, CA07.2015
Skills
- Cross-functional Collaboration
- Software Testing
- Expert Troubleshooting
- Project Management
- Stakeholder Engagement
- System Integration
- Data Analysis
- Lean Six Sigma Yellow Belt
Timeline
EHR APPLICATION SPECIALIST 2
Loma Linda University Medical Center
09.2021 - Current
COORDINATOR–QA AND TRAINER
Loma Linda University Medical Center
02.2018 - 09.2021
DOCUMENT IMAGING SPECIALIST
Loma Linda University Medical Center
11.2016 - 02.2018
MEDICAL RECORDS SPECIALIST
Inland Psychiatric Medical Group
11.2013 - 10.2016
Bachelor of Science (B.S.) - Health Information Administration
Loma Linda University School of Allied Health
Associate in Science (A.S.) - Mathematics and Science
Moreno Valley College
Master of Science (M.S.) - Health Informatics and Analytics
Florida International University
Certifcations
- Lean Six Sigma Yellow Belt
- Epic EHR Core Analyst Badge
- Epic EHR Usability Badge
- Epic EHR HIM Identity, Deficiency Tracking, Hospital Coding, and Release of Information
- Epic EHR MyChart
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