Jacqueline Franco
Riverside,CA
Summary
Results-driven Health Informatics specialist with a track record of enhancing healthcare systems through effective data management and user interface design. Expertise in leading EHR projects and collaborating with cross-functional teams to deliver impactful solutions. Dedicated to improving patient outcomes and operational efficiency in healthcare settings.
Overview
13
13
years of professional experience
Work History
EHR APPLICATION SPECIALIST 2
Loma Linda University Medical Center
09.2021 - Current
- Directed HIM (Health Information Management) application efforts with clinical teams, maintaining data accuracy in the patient record for effective integration into Epic EHR.
- Collaborated with cross-functional IT teams to ensure timely delivery of projects, including Epic upgrades, Hyperdrive deployment, integrated fixes, and new Epic applications.
- Tested new releases prior to production deployment and provided feedback on bug fixes and feature enhancements, reducing incoming incidents post-implementation.
- Addressed technical challenges faced during software installation and upgrades to maintain system performance.
- Enhanced application functionality through upgrades while preserving compatibility with earlier versions.
- Collaborated with stakeholders and IT team to design user interfaces that improve navigation and enhance user experience across various Epic platforms.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
COORDINATOR–QA AND TRAINER
Loma Linda University Medical Center
02.2018 - 09.2021
- Supervised and trained 50 HIM employees, delivering constructive feedback to enhance team performance.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to reduce errors in patient health records.
- Collaborated with management to train on improved processes and created and maintained training materials for HIMSS Stage 7 Project.
- Facilitated team productivity through regular communication and progress updates, promoting a collaborative work environment.
DOCUMENT IMAGING SPECIALIST
Loma Linda University Medical Center
11.2016 - 02.2018
- Scanned, indexed, and input 500+ documents daily into Epic EHR, contributing to streamlined access to patient records.
- Operated information systems including Epic EHR, OnBase Document Storage, PacsCube Radiology, and TRACE faxing systems to ensure accurate data management.
- Identified methods to optimize medical record management and communicated findings to Coordinator-QA & Trainer for implementation.
MEDICAL RECORDS SPECIALIST
Inland Psychiatric Medical Group
11.2013 - 10.2016
- Processed medical record requests per HIPAA guidelines, including subpoenas and court representation, facilitating legal requirements.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures in patient records to ensure accurate billing.
- Drafted and reviewed legal forms including Notice of Privacy Practices, policies & procedures, authorization forms, and financial forms to ensure compliance.
Education
Master of Science (M.S.) - Health Informatics and Analytics
Florida International University
Miami, FL12-2023
Bachelor of Science (B.S.) - Health Information Administration
Loma Linda University School of Allied Health
Loma Linda, CA06-2021
Associate in Science (A.S.) - Mathematics and Science
Moreno Valley College
Moreno Valley, CA07-2015
Skills
- User Acceptance Testing
- System Integration
- User interface design
- Data Analysis
- Advanced troubleshooting
- Project Management
- Lean Six Sigma Yellow Belt
- Stakeholder Engagement
- Cross-functional Collaboration
Certifications
- Lean Six Sigma Yellow Belt
- Epic EHR Core Analyst Badge
- Epic EHR Usability Badge
- Epic EHR HIM Identity, Deficiency Tracking, Hospital Coding, and Release of Information
- Epic EHR MyChart
Timeline
EHR APPLICATION SPECIALIST 2
Loma Linda University Medical Center
09.2021 - Current
COORDINATOR–QA AND TRAINER
Loma Linda University Medical Center
02.2018 - 09.2021
DOCUMENT IMAGING SPECIALIST
Loma Linda University Medical Center
11.2016 - 02.2018
MEDICAL RECORDS SPECIALIST
Inland Psychiatric Medical Group
11.2013 - 10.2016
Master of Science (M.S.) - Health Informatics and Analytics
Florida International University
Bachelor of Science (B.S.) - Health Information Administration
Loma Linda University School of Allied Health
Associate in Science (A.S.) - Mathematics and Science
Moreno Valley College