Jacqueline Friedman
Newport Beach,CA
Summary
Personable and dedicated Account Executive with experience in building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Eager to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Account Executive
Jules and Associates
03.2022 - Current
- Provides exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Manages multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualifies leads, builds relationships and executes sales strategies to drive new business.
- Continues to exceed sales targets: 136% to plan my first year, and 176% to plan my second year after doubling my goal for the year.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Owner
Glow by Jackie
07.2014 - Current
- Manages day-to-day business operations.
- Expands product offerings by researching market trends and identifying potential growth opportunities.
- Implements marketing strategies to increase brand awareness and attract new customers.
- Develops and maintains strong relationships with clients, resulting in repeat business and referrals.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Awarded "Best Spray Tan of Davis, CA" in 2018.
Host/Server
Fig & Olive
12.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead
Nordstrom
09.2017 - 01.2019
- Supervised staff and front-of-the-house operations and trained new hires
- Answered phone calls, made reservations, and ensured customers left satisfied
- Deescalated any conflict between staff or customers
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
Assistant Manager/Makeup Artist
BeautySmash
08.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled cash, operated the register, and calculated money drops and daily sales reports.
- Handled hiring and training for staff and made sure trainings were up to date.
- Developed an incentive plan to motivate the staff.
- Handled product inventory, placed orders, and prepared budget reports.
- Created store displays and other creative ways to draw customers in.
- Developed strong working relationships with staff, fostering a positive work environment..
Education
Associate of Arts - Liberal Arts
Irvine Valley College
Irvine, CA01.2022
Associate of Science - Behavioral Sciences
Irvine Valley College
Irvine, CA01.2022
Makeup Certification -
Makeup Designory
01.2014
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Strategic selling
- CRM software expertise
References
Available on request.
Timeline
Account Executive
Jules and Associates
03.2022 - Current
Host/Server
Fig & Olive
12.2018 - 03.2020
Lead
Nordstrom
09.2017 - 01.2019
Assistant Manager/Makeup Artist
BeautySmash
08.2014 - 08.2016
Owner
Glow by Jackie
07.2014 - Current
Associate of Arts - Liberal Arts
Irvine Valley College
Associate of Science - Behavioral Sciences
Irvine Valley College
Makeup Certification -
Makeup Designory