Jacqueline Fuentes
Supervisor
Long Beach,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
McKesson
12.2018 - Current
- Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Customer Care Coordinator
United Healthcare
06.2017 - 12.2018
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence.
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
Quality Assurance Coordinator
SummaCare
03.2013 - 04.2017
- Responsible for the assessment, planning, coordination, implementation and evaluation of daily, weekly and monthly reports on audits and Medicare grievances.
- Worked with compliance department on Medicare grievance and appeals training for customer service.
- Maintained SharePoint site for customer services representatives to access all relevant and correct information for plans offered.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
Education
Bachelor of Arts - History
University Of Akron
Akron, Oh 05.2001 -
Skills
Process Improvement
Goal-Oriented
Operations Management
Process Improvement
Customer Service
Leadership
Timeline
Supervisor
McKesson
12.2018 - Current
Customer Care Coordinator
United Healthcare
06.2017 - 12.2018
Quality Assurance Coordinator
SummaCare
03.2013 - 04.2017
Bachelor of Arts - History
University Of Akron
05.2001 -