Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Garza

Mcallen,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Roadside Assistance Agent

Urgent.ly
06.2022 - Current
  • Helping customers with setting up new road side cases
  • ensuring customer safety a
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Medicare Customer Service Representative

Humana
02.2021 - 05.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Dental Receptionist

Zoo Dental
10.2019 - 01.2021
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Education

Cypress Falls High School
Houston, TX
06.2012

Skills

  • Sales Quota Achievement
  • Coordination with Service Team
  • System and Component Calibration
  • Hydraulic Tool Use
  • Spanish

Languages

Spanish
Professional Working

Timeline

Roadside Assistance Agent

Urgent.ly
06.2022 - Current

Medicare Customer Service Representative

Humana
02.2021 - 05.2022

Dental Receptionist

Zoo Dental
10.2019 - 01.2021

Cypress Falls High School

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Jacqueline Garza