Jacqueline Gibson
Marietta,GA
Summary
Ambitious & enthusiastic health practitioner with 10+ years of management, dedicated to inspiring, educating, and empowering individuals and communities to live
more positive & fulfilling lives!
Overview
12
12
years of professional experience
Work History
Studio Manager
SweatHouz Vinings Luxury Wellness Studio
04.2023 - Current
- Oversee day to day operations for seamless member experience
- Hit sales targets, lead team to success, & drive operational efficiencies using daily KPIs
- Create weekly schedules based on predicted staffing needs, budgets and employee requests.
- Recruit, train, and developed high-performing, customer-focused, sales team
- Implement B2B marketing and social media strategies to promote studio to potential clients
- Keep accurate budgets with all expenses tracked and accounted for
- Maintain studio equipment, including saunas, cold plunge, hydromassage bed, computers, & laundry to limit schedule disruptions
- Maintain positive customer relations
Assistant Studio Manager
SweatHouz Midtown Luxury Wellness Studio
04.2022 - 04.2023
- Engaged with guests to understand and anticipate customer service needs
- Implemented creative revenue strategies
- Product knowledge on all modalities to ensure superior standards of service.
- Represented brand while forming relationships with like-minded ventures
- Reviewed monthly financials to identify opportunities to improve profitability
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Drove sales through customer relationship building and suggestive selling techniques.
- Built and established strong relationships with customers, enabling long-term partnerships.
Head Trainer
Burn Boot Camp Decatur
03.2020 - 12.2021
- Recognition - Top 3 nationwide opening during the pandemic
- Responsible for leading, instructing, motivating, and encouraging clients through a 45 minute high energy boot camp in a safe and effective manner
- Organize in gym challenges, seminars, charity events, and member events
- Hire, train, schedule, supervise, discipline and evaluate fitness staff
- Run monthly personal trainer development meetings
- Foster joint venture relationships
- Oversee client retention efforts and gym growth
- Boots on the ground (Remote owners)
- Everyday operations- convert trial members, social media posts, retail & nutrition sales
Head Trainer
Burn Boot Camp Concord
10.2017 - 03.2020
- Recognitions - Fire Club Incentive Trip to Cancun. Top 10 performing gym nationwide (270 total).
- Nearly doubled membership base within 1yr
and Increase GOR month over month 20k+ - Initiated first 100K GOR month
Operations Manager/Support Trainer
Burn Boot Camp
10.2016 - 10.2017
- Responsible for day-to-day operations including but not limited to social media posts, membership contracts, facility tours, running
reports, scheduling member events, venture partnerships, and manning the front desk.
•Responsible for leading, instructing, motivating, and encouraging clients through a 45 minute high energy boot camp in a safe and effective manner.
Fitness And Spa Manager
Isleworth Golf and Country Club
12.2011 - 10.2016
- Personally responsible for overseeing all aspects of the Fitness Center and Spa to ensure a high quality experience for the members and their guests is met
- Responsible for day-to-day operations and service in the manner most pleasing
- Supervised and trained all staff
- Interface with all departments in the club to ensure a seamless experience for members and guests
- Lead by example in work ethic, performance, appearance, demeanor & all interactions with members and staff alike
- Hire, train, schedule, supervise, discipline and evaluate fitness staff and contracted service providers
- Process weekly Payroll and timesheet reports
- Develop and continually update staff training manual
- Map out specific and thorough training program for new hires
- Direct meetings with staff, relay info, and brief personnel on club happenings
- Develop creative, fun activities to increase fitness center traffic for all age groups
- Order all items for the department and log according to line item
- Assure proper payment of invoices and contracted services
- Assure proper billing of members
- Write monthly newsletter articles
- Stay prepared for inspections from health and massage board
- Attend trade shows and continuing education courses to stay current in the industry
- Help develop yearly fitness/spa budget and assure that the budget goals are met
- Schedule routine maintenance on machines and reports any deficiencies and maintenance concerns
- Receive and resolve complaints concerning fitness/spa department
- Monitor labor and make adjustments as necessary to achieve financial goals and meet member needs
- Complete any other tasks as assigned by the assistant general manager
Education
Practitioner of Sound & Vibrational Therapies
Meditate: School of Mindfulness & Sound
01.2024
Personal Training Certification -
ACE
03.2017
Emergency Medical Services Technology -
Valencia College
01.2009
Skills
- Elite Relationship Skills
- Value Selling
- Creative & Strategic Mindset
- Strong Work Ethic
Accomplishments
- Received promotions at every company worked for
- Organized Fire Engine Pull and Raised $12K in just 3hrs for Rally; a non-profit for childhood cancer research
Timeline
Studio Manager
SweatHouz Vinings Luxury Wellness Studio
04.2023 - Current
Assistant Studio Manager
SweatHouz Midtown Luxury Wellness Studio
04.2022 - 04.2023
Head Trainer
Burn Boot Camp Decatur
03.2020 - 12.2021
Head Trainer
Burn Boot Camp Concord
10.2017 - 03.2020
Operations Manager/Support Trainer
Burn Boot Camp
10.2016 - 10.2017
Fitness And Spa Manager
Isleworth Golf and Country Club
12.2011 - 10.2016
Practitioner of Sound & Vibrational Therapies
Meditate: School of Mindfulness & Sound
Personal Training Certification -
ACE
Emergency Medical Services Technology -
Valencia College
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