Jacqueline Giraldo
Gastonia,NC
Summary
A dedicated bilingual employee with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. Highly organized employee, promoting safety, activity engagement, and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
Gastonia, NC
11.2022 - 11.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified the needs of customers promptly and efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped understanding customers who spoke a different language.
Camp Counselor
YMCA Daycare
Gastonia, NC
09.2022 - 11.2022
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Worked with children in completing educational activities such as completing homework, doing educational exercises, and participating in physical activity.
- Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
- Coordinated and led group activities for campers and counselors.
- Tracked attendance, checking off present individuals.
- Assisted in developing weekly lesson plans for various age groups.
- Supervised and coordinated work activities of personnel.
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
High School Diploma -
Piedmont Community Charter School
Gastonia, NC05-2023
Skills
- Customer Service
- Payment Processing
- Returns Processing
- Drawer Balancing
- ID Verification
- Customer Assistance
- POS Systems
- Cash Handling
- Group Activity Implementation
- Emergency Response
- Activity Planning
- Child Supervision
- Medication Supervision
- Decision-Making
- Bilingual
- Problem-Solving
Affiliations
- Enjoy researching and reading about businesses during my free time.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Accomplishments
- Participated in school activities expanding student understanding of cultures.
- Engaged in clubs and activities.
- Received honors recognition reward.
Library Volunteer
- Volunteered at the library, provided fun learning space for children, organized activities and correctly shelved books in right areas.
Timeline
Cashier
Walmart
11.2022 - 11.2023
Camp Counselor
YMCA Daycare
09.2022 - 11.2022
High School Diploma -
Piedmont Community Charter School