JACQUELINE GONZALEZ
Brooklyn,NY
Summary
Experienced hospitality professional with 10+ years of restaurant experience in serving, bartending, barista, and hosting roles. Strong background in high-volume dining environments, guest relations, POS systems, cash handling, and beverage service. Known for providing attentive customer service, working efficiently under pressure, and successfully managing multiple responsibilities.
Overview
15
15
years of professional experience
Work History
Server
SARABETH'S
Greenwich Village, New York
11.2024 - 08.2026
- Delivered attentive and professional service, enhancing guest satisfaction in a busy restaurant environment.
- Addressed guest needs and requests promptly, contributing to a positive dining experience.
- Managed multiple tables and priorities efficiently, ensuring smooth service flow.
- Accurately entered guest orders using the Toast POS system.
- Prepared coffee beverages and cocktails according to guest requests.
- Handled payments and cash transactions accurately.
Server | Barista | Host | Bartender
SARABETH'S
Tribeca, New York
09.2011 - 02.2023
- Provided friendly, professional service while managing multiple guest needs in a fast-paced environment.
- Entered guest orders and processed payments to ensure accurate and timely service.
- Welcomed and greeted guests and assisted with seating.
- Greeted guests and coordinated seating to enhance their dining experience.
- Ensured efficient restaurant operations by managing opening and closing procedures.
- Adapted to various roles within the restaurant to meet customer needs. in a restaurant to deliver consistent, high-quality customer service.
Education
Associate of Arts - Culinary Studies
STAR CAREER ACADEMY
Manhattan, NY 09.2011 - 01.2012
High School Diploma -
A. PHILIP RANDOLPH CAMPUS HIGH SCHOOL
Skills
- Serving
- Bartending
- Barista
- Customer Service
- Cash Handling
- Order processing
- Toast POS
- OpenTable
- Seamless
- Grubhub
- Multitasking
- Team Collaboration
- Guest Relations
- English & Spanish
- Hosting
Languages
English & Spanish – Fluent
Timeline
Server
SARABETH'S
11.2024 - 08.2026
Associate of Arts - Culinary Studies
STAR CAREER ACADEMY
09.2011 - 01.2012
Server | Barista | Host | Bartender
SARABETH'S
09.2011 - 02.2023
High School Diploma -
A. PHILIP RANDOLPH CAMPUS HIGH SCHOOL