Jony Ramirez
Estero,FL
Summary
Bilingual customer service professional with over four years of experience in hospitality and retail environments. Proven ability to enhance customer satisfaction, achieve sales targets, and collaborate effectively in team settings. Fluent in English and Spanish
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
J. Alexander's Restaurants
01.2024 - Current
- Greet and welcome guests
- Efficiently take food and beverage orders, in a timely manner for guest satisfaction
- Collaborate with team to turn tables allowing more guests to experience dine in
- Perform running and closing side work
Beauty Advisor
Ulta
09.2023 - 02.2024
- Assisted guests in color matching for foundation/concealer
- Identified and recommended products based on guest needs
- Managed online orders and upselling products
- Encouraged loyalty card sign-ups, meeting weekly goal for loyalty card sign-ups
Server Assistant
Quail Creek Golf and Country Club
02.2023 - 12.2023
- Supported servers by providing drinks and setting up stations
- Assisted in the setup and breakdown of service areas
- Maintained cleanliness of service stations
Beauty Advisor
Sephora
02.2023 - 04.2023
- Guided customers in selecting skincare products
- Listened and understood customer needs to provide appropriate solutions
- Collaborated with team to meet sales goals and email submissions
Server
Cypress Woods Country Club
03.2022 - 09.2022
- Stocked materials for shifts and greeted members
- Took food and drink orders and assisted other servers
- Prepared dining room for events and maintained cleanliness
Warehouse Associate
Amazon Warehouse
06.2020 - 03.2022
- Stowed packages accurately and managed conveyor belt operations
- Problem-solved with coworkers and trained new hires
- Assisted in picking bags for drivers
Seller
Bath And Body Works
10.2020 - 01.2021
- Greeted customers and introduced new products
- Assisted customers in finding products and maintained store cleanliness
Education
High school diploma -
Immokalee High School
Immokalee, FL05.2020
Skills
- Retail sales
- Upselling
- Cash handling
- Guest Services
- Restaurant Experience
- Time management
- Merchandising
- Communication skills
- Serving
- Makeup application
- Pricing
- Serving Experience
- POS
- Customer service
- Beauty product demonstration
- Trend awareness
- Product demonstration
- Attention to detail
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
J. Alexander's Restaurants
01.2024 - Current
Beauty Advisor
Ulta
09.2023 - 02.2024
Server Assistant
Quail Creek Golf and Country Club
02.2023 - 12.2023
Beauty Advisor
Sephora
02.2023 - 04.2023
Server
Cypress Woods Country Club
03.2022 - 09.2022
Seller
Bath And Body Works
10.2020 - 01.2021
Warehouse Associate
Amazon Warehouse
06.2020 - 03.2022
High school diploma -
Immokalee High School
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