Jacqueline Gower
Eustis,FL
Summary
Dynamic Bakery Manager with a proven track record at Winn Dixie, excelling in inventory management and employee training. Leveraged food management expertise to enhance product quality and reduce waste, while fostering a collaborative team environment. Recognized for exceptional customer service and innovative promotional strategies that significantly boosted sales.
Overview
29
29
years of professional experience
Work History
Bakery Manager
Winn Dixie
Eustis, FL
10.2007 - 02.2019
- Oversaw daily bakery operations to ensure product quality and freshness.
- Trained staff on baking techniques and food safety practices.
- Developed and implemented efficient inventory management processes.
- Managed scheduling to optimize team productivity and coverage.
- Mentored junior staff, fostering skills development and teamwork within the bakery team.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
Outside Sales
Terminix International
Leesburg, FL
03.2004 - 10.2007
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Partnered with outside sales teams to coordinate joint efforts on key accounts and expand overall market presence.
- Qualified leads and set up customer appointments for outside sales team.
- Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
Admin
Terminix International
Leesburg, FL
03.2001 - 02.2004
- Managed scheduling and coordination of service appointments to optimize technician routes.
- Assisted in the preparation of reports using internal software for performance tracking.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Processed customer inquiries efficiently, ensuring timely resolution of issues and concerns.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Conducted audits of service records to ensure compliance with company standards and regulations.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Seafood Department Manager
Winn Dixie Supermarket
Eustis, FL
08.1990 - 10.2001
- Supervised daily operations of seafood department, ensuring compliance with health and safety standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing waste.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
Skills
- Order and supply management
- Employee scheduling
- Food management expertise
- Supervisory leadership
- Waste reduction strategies
- Bakery operations
- Business management skills
- Expense tracking
- Cake decorating
Timeline
Bakery Manager
Winn Dixie
10.2007 - 02.2019
Outside Sales
Terminix International
03.2004 - 10.2007
Admin
Terminix International
03.2001 - 02.2004
Seafood Department Manager
Winn Dixie Supermarket
08.1990 - 10.2001