Jacqueline Graham
Elgin,SC
Summary
Dynamic and dedicated professional with a strong background in customer service at Murphy USA. Proven ability to enhance customer experiences through effective communication and empathy. Skilled in cash handling and staff training, consistently ensuring compliance with policies while maintaining a balanced cash drawer. Committed to delivering excellence in every interaction.
Overview
2021
2021
years of professional experience
Work History
Cashier
Murphy USA
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries, enhancing service experience.
- Maintained accurate cash drawer and balanced registers daily.
- Ensured compliance with company policies and safety regulations.
- Handled customer complaints with professionalism and empathy.
- Trained new staff on cash handling procedures and customer service standards.
Front Desk Receptionist
Comfort Inn Hotel
Blythewood, SC
02.2015 - 05.2020
- Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.
- Managed check-in and check-out processes efficiently, streamlining front desk operations.
- Handled reservations via phone and online systems, maintaining accuracy in guest information.
- Responded to guest inquiries promptly, providing information about hotel services and local attractions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately using hotel management software, ensuring financial transactions were completed smoothly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Collected Type payments, processed transactions and updated relevant records.
Education
High School Diploma -
Richland North East
Columbia, SC06.1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Professionalism and courtesy
- Cash drawer balancing
- Staff training
- Training and onboarding
Timeline
Front Desk Receptionist
Comfort Inn Hotel
02.2015 - 05.2020
Cashier
Murphy USA
High School Diploma -
Richland North East