Jacqueline Green
Baylor Scott & White
Forney,TX
12
years of professional experience
Throughout my 8 plus years of professional experience, I have developed strong customer service, communication, problem-solving, and organizational skills. I take pride in providing quality service, resolving customer concerns, maintaining accuracy, and handling sensitive information with professionalism and attention to detail. I have successfully adapted to new systems and processes, worked effectively in fast-paced environments, and collaborated with team members and leadership to achieve department goals. I am dependable, flexible, and committed to creating a positive experience for every customer I assist
Work History
Contact Center Specialist
1 Year 6 Months- Managed approximately 60 high-volume inbound calls, ensuring timely and accurate resolutions for patient inquiries.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
- Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
- Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.
- Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
- Documents all customer contacts and accurately processes various documents to ensure optimal service.
- Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.
Customer Service Representative/Chat Agent
5 Years- Provide comprehensive support for customers inquiring about the Apple Credit Card, including explaining card features and benefits.
- Communicate current promotions to customers, ensuring they receive up-to-date information.
- Conduct account reviews and process payments to maintain customer account accuracy.
- Manage concurrent live chat interactions, maintaining a swift response time of two minutes to deliver personalized customer service.
Funding Representative
2 Years 11 Months- Addressed inbound inquiries from Medicare-eligible retirees, providing guidance on the eligibility of expenses under IRS Section 213(d) for reimbursement.
- Evaluated and informed participants on the status of their funding accounts, ensuring clarity on available balances and expected timelines for reimbursements.
- Verified participants' enrollment in MAPD, Medicare Supplement, or dental and vision plans in accordance with former employer guidelines, and coordinated with insurance carriers to resolve plan-related issues.
Sales Associate
2 Months- Provided exceptional customer service by assisting clients with product selection, addressing inquiries, and resolving issues, while consistently exceeding sales targets through in-depth knowledge of UGG Australia's product line and company standards.
Commission Sales Associate
2 Months- Consistently exceeded sales targets by employing advanced product knowledge and customer service skills to maximize customer satisfaction and loyalty, directly contributing to the department's revenue growth at Macy's.
Store Cashier
11 Months- Processed various forms of payment, ensured accurate transactions, and managed cash register activities, including balancing tills and generating reports for financial accountability.
- Delivered customer service by addressing inquiries, resolving complaints, and maintaining a tidy checkout area, contributing to a positive shopping environment.
Education
High Honors Diploma
Skills
Achieved high customer satisfaction ratings by addressing inquiries promptly and effectively.
Created well-structured documents in Microsoft Word that improved communication clarity.
Streamlined data management processes through advanced Excel functions.
Delivered engaging presentations utilizing PowerPoint that conveyed key messages effectively.
Designed visually appealing graphics with Adobe Systems that elevated brand presence.
Timeline
Contact Center Specialist
Baylor Scott & White
02.2025 - CurrentRead More
Customer Service Representative/Chat Agent
Genpact LLC
02.2020 - 02.2025Read More
Funding Representative
Willis Towers Watson
06.2017 - 05.2020Read More
Sales Associate
UGG Australia
06.2016 - 08.2016Read More
Commission Sales Associate
Macy's
06.2015 - 08.2015Read More
Store Cashier
Foodland Markets
06.2014 - 05.2015Read More
A. Maceo New Tech High School
High Honors Diploma
Read More