Jacqueline Gutterman
Fairfax,CA
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Kientz Hall. Proven ability to enhance guest experiences through strong multitasking and effective communication. Skilled in managing inventory and training staff, ensuring operational efficiency and satisfaction. Committed team player dedicated to fostering positive interactions and resolving customer inquiries.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Kientz Hall
04.2022 - 12.2024
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted customers with drink selections, enhancing overall guest experience.
- Managed inventory by restocking supplies and monitoring product usage.
Cashier/Barrista
Andy’s Local Market
San Rafael, CA
10.2019 - 12.2023
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Collaborated with team members to streamline checkout processes for improved efficiency.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
Malama Market
Pahoa, HI
03.2016 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer balance throughout shifts.
- Trained new cashiers on company policies and operational procedures.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
College of Marin
Greenbrae, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Server
Kientz Hall
04.2022 - 12.2024
Cashier/Barrista
Andy’s Local Market
10.2019 - 12.2023
Cashier
Malama Market
03.2016 - 08.2019
High School Diploma -
College of Marin