Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jacqueline Guzman

Jacqueline Guzman

Mays Landing

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

PM Pediatrics- Remote
New York, NY
02.2022 - 09.2025
  • Patient registration
  • Medical record maintenance
  • Maintained patient confidentiality and privacy for all patients.
  • HEDIS Requests
  • Risk Adjustments
  • Account resolution
  • Eligibility for 14 different states
  • Microsoft Excel
  • Teams
  • Answering calls
  • Telemed
  • EClinicalWorks
  • Remote

ROI Specialist

Bacharach Rehabilitation
Galloway, NJ
02.2018 - 06.2021
  • Maintained patient confidentiality and privacy for all patients.
  • ROI requests– Insurance audits
  • Risk Adjustments
  • High volume patient inquiries.
  • High volume calls -over 50 calls a day
  • Data entry
  • Translation in Spanish
  • Cerner
  • Medhost
  • EClinicalWorks
  • Hybrid

Medical Assistant/Receptionist

Advanced Care OBGYN
Absecon, NJ
10.2016 - 05.2019
  • Patient triage
  • Assisting doctor in exam rooms with patients, as well as newborn circumcisions
  • Performed birth control injections
  • Insurance authorizations and pre certifications
  • Spanish Translation
  • Perfect Care
  • High Volume calls- over 30 a day
  • Scheduling patients for future appointments
  • Excel
  • Some billing

Receptionist/Assistant

Aims Diagnostic
Absecon, NJ
12.2015 - 03.2019
  • Scheduled all patient appointments for 6 facilities
  • Authorizations
  • Distributed diagnostic reports to physicians and patients
  • Translation
  • EMR systems
  • Verified insurance
  • At Multiple

Receptionist/Medical Assistant

Gastroenterology Assoc.
Absecon, NJ
03.2013 - 09.2016
  • Verified insurances
  • Authorizations and pre certifications
  • Conduct Patient triage
  • High volume calls for 5 doctors- 50 calls a day
  • Scheduling appointments
  • PerfectCare
  • Chart maker
  • Excel

Education

Medical Assistant -

Prism Career Institute
Egg Harbor Township
09.2012

Diploma -

Egg Harbor Township High School
Egg Harbor Township
01.2006

Skills

Insurance verification

Electronic Medical Record

High volume calls handling

Appointment scheduling

Languages

Spanish
Native

Timeline

Patient Access Representative

PM Pediatrics- Remote
02.2022 - 09.2025

ROI Specialist

Bacharach Rehabilitation
02.2018 - 06.2021

Medical Assistant/Receptionist

Advanced Care OBGYN
10.2016 - 05.2019

Receptionist/Assistant

Aims Diagnostic
12.2015 - 03.2019

Receptionist/Medical Assistant

Gastroenterology Assoc.
03.2013 - 09.2016

Medical Assistant -

Prism Career Institute

Diploma -

Egg Harbor Township High School