Jacqueline Hahn
Strongsville,OH
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Detail-oriented Accounting Analyst with well-established knowledge of balance sheets and finding resolutions to issues. Superior attention to detail, analysis skills and dedication to customer service.
Overview
32
32
years of professional experience
Work History
Accounting and Finance
Cleveland Metroparks
Cleveland , OH
04.2024 - Current
- Collaborated with internal departments such as accounting and finance during the acquisition process to ensure accuracy of information provided by vendors or customers.
- Collaborated with internal teams such as IT, HR, Accounting and Finance when resolving complex issues affecting operations within the department.
- Worked with internal departments such as Accounting and Finance to resolve payment issues.
- Collaborated with other departments such as accounting and finance to ensure accuracy of data used in analyses.
Banquet Server
Aramark
Cleveland, OH
05.2019 - 09.2021
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served beverages and appetizers to guests in an efficient manner.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Banquet Bartender
Highland Party Center
Cleveland, OH
01.2019 - 01.2021
- Operated cash register accurately; collected money from patrons for beverages purchased and made change as required.
- Provided excellent customer service by engaging in friendly conversations with guests while mixing drinks.
- Adhered to state laws governing the sale of alcoholic beverages at all times.
- Followed all safety protocols such as checking expiration dates on bottles, disposing of broken glassware properly and monitoring intoxicated guests.
- Mixes ingredients such as liquor, soda, water sugar syrup, to prepare cocktails and other drinks.
Bartender
VFW Post 196
Brecksville, OH
02.2003 - 04.2013
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Office Administrator
P.J. Ellis Electric Company
Parma, OH
01.2007 - 01.2013
- Oversaw multiple functions related to daily office operations, and provided administrative support to four senior managers
- Handled all Accounts Receivable, General Ledgers, Reconciliation, and Banking
- Prepared weekly Payroll and Payroll Taxes for 27 people
- Managed all waivers and liens
- Maintained the warehouse inventory of supplies
Customer Service Representative
Dominion East Ohio Gas
Cleveland, OH
01.1992 - 01.2005
- In a call center environment, responded to incoming calls and answered questions, collected information, and provided resolutions for customer problems
- Handled service issues and emergencies and dispatched service calls for accelerated issues
- Prepared hand-written correspondence in response to letters received
- Served as Temporary Supervisor as needed.
Education
Bachelor of Science - Accounting
Baldwin-Wallace College
Berea, OH05-1997
Skills
- Driving
- Customer service
- Accounting and finance reporting
- Money Handling
- Worksite Safety and Maintenance
- Federal, state, and local laws knowledge
- Confident and positive attitude
- Product specification understanding
- Goal Setting and Achievement
- Clear and articulate phone manner
Additionalinformation - Softwareproficiency
- Foundations Software
- Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access)
Personal Information
Title: Accounting and Finance Office Administrator
Affiliations
- Yoga
- Running
- Reading
- Walking
- Traveling
Timeline
Accounting and Finance
Cleveland Metroparks
04.2024 - Current
Banquet Server
Aramark
05.2019 - 09.2021
Banquet Bartender
Highland Party Center
01.2019 - 01.2021
Office Administrator
P.J. Ellis Electric Company
01.2007 - 01.2013
Bartender
VFW Post 196
02.2003 - 04.2013
Customer Service Representative
Dominion East Ohio Gas
01.1992 - 01.2005
Bachelor of Science - Accounting
Baldwin-Wallace College