Jacqueline Hampton
Fuquay-Varina,NC
Summary
Experienced customer service professional skilled in resolving inquiries and maintaining positive relationships. Demonstrated success in efficient order processing and scheduling, contributing to improved customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
CSR
RXO
Durham, NC
06.2021 - Current
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Implemented conflict resolution strategies, successfully de-escalating issues while maintaining positive relations with customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Order Filler
APS
Dothan, AL
10.2020 - 01.2021
- Collaborated with team members to optimize order fulfillment processes.
- Conducted quality checks on outgoing shipments to ensure customer satisfaction.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Bachelor of Science - English/ Creative Writing
Troy University
Troy, Alabama, AL06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Scheduling
- Order processing
Languages
English
Full Professional
Interests
- Exploring various forms of art, such as Wreath making, Porch signs, and t-shirts, and recently learning engraving to nurture creativity and personal growth
Timeline
CSR
RXO
06.2021 - Current
Order Filler
APS
10.2020 - 01.2021
Bachelor of Science - English/ Creative Writing
Troy University