Jacqueline Heath
Ship 2 Shore Seafood And Steaks
Jacksonville,FL
19
years of professional experience
Results-driven Service Manager with over 18 years of experience in team leadership, conflict resolution, and employee development. Demonstrated success in streamlining operations and improving customer experiences, leading to increased client loyalty and satisfaction.
Work History
Service Manager
18 Years 7 Months- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed staff performance, providing training and guidance to enhance team effectiveness.
- Implemented inventory control systems to streamline supply chain processes.
- Developed and enforced service protocols to maintain operational excellence.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
- Coordinated special events, enhancing guest experiences through tailored services.
- Collaborated with kitchen staff to optimize food quality and presentation standards.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Education
High School Diploma
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Employee training and development
Customer service management
Time management
Conflict resolution
Goal oriented
Workflow management
Team collaboration and leadership
Trustworthy and honest
Employee relations
Quality assurance
Workplace safety
Crew leadership
Outgoing and energetic
Employee supervision
Service scheduling
Operational efficiency
Work Planning and Prioritization
Accomplishments
I have worked in the service industry for many years starting at 15 years old. Starting out as lowest position and rising to management quickly. I have also worked in office management several times...opened and closed buisnesses in the construction industry and also worked in and manged payroll companies.
Timeline
Service Manager
Ship 2 Shore Seafood And Steaks
01.2007 - 08.2025Read More
NB Forest High School
High School Diploma
Read More