Jacqueline Henry
Houston,TX
Summary
Proactive leader with a strong background in restaurant operations. Skilled in inventory control and health compliance, enhancing team performance and customer satisfaction. Ready to leverage expertise to drive operational excellence and service quality.
Overview
10
10
years of professional experience
Work History
General Manager
Cyclone Anaya's Restaurant
Houston, Texas
07.2023 - Current
- Managed daily operations in high-volume restaurant, enhancing efficiency and service quality.
- Trained and supervised staff to consistently deliver exceptional customer experiences, fostering a positive dining environment.
- Coordinated with suppliers to ensure timely deliveries and maintain strong vendor relationships.
- Oversaw inventory management, maintaining optimal stock levels and enforcing quality control to reduce waste.
- Enforced health and safety regulations to ensure compliance throughout the restaurant.
- Led team meetings to communicate goals, updates, and operational changes.
- Created staff schedules and monitored payroll to align with budget constraints and ensure adequate coverage.
- Established and maintained effective communication with staff members to ensure efficient operations.
Assistant General Manager
Buffalo Wild Wings
Sugar Land, Texas
08.2021 - 07.2023
- Oversaw compliance with health and safety regulations in the restaurant.
- Implemented inventory management practices to ensure optimal stock levels.
- Analyzed daily sales reports to identify trends and inform staff strategies.
- Facilitated communication between front-of-house and back-of-house teams.
- Assisted in managing daily operations and staff scheduling.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints promptly to maintain service standards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Developed promotional materials to enhance customer engagement and experience.
Assistant General Manager
Champps Restaurants
Arlington, VA
01.2019 - 03.2020
- Developed and implemented effective strategies to maximize sales and profits.
- Met business targets with streamlined operations strategies.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Collaborated with other departments within the organization to coordinate projects.
Operations Manager
Bowlero Lanes
Centreville, Virginia
12.2016 - 01.2019
- Streamlined daily operations for bowling lanes and entertainment areas.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Coordinated staff scheduling to optimize coverage.
- Oversaw inventory management and supply ordering for equipment and concessions.
- Developed training programs for new employees on operational procedures.
- Implemented safety protocols to ensure compliance with industry standards.
- Facilitated communication between departments to enhance service delivery.
Education
Some College (No Degree) - Elementary Education
Johnson C. Smith University
Charlotte, NCSkills
- Operations management
- Sales strategy
- Inventory control
- Vendor relationship management
- Health and safety compliance
- Staff training
- Customer relationship management
Timeline
General Manager
Cyclone Anaya's Restaurant
07.2023 - Current
Assistant General Manager
Buffalo Wild Wings
08.2021 - 07.2023
Assistant General Manager
Champps Restaurants
01.2019 - 03.2020
Operations Manager
Bowlero Lanes
12.2016 - 01.2019
Some College (No Degree) - Elementary Education
Johnson C. Smith University