Jacqueline Hernandez
Ecorse,MI
Summary
Bilingual Customer Service Professional experienced in enhancing guest experiences through effective communication and menu presentation. Achieved high customer satisfaction and operational efficiency by collaborating with team members and excelling in beverage preparation. Focused on thriving in fast-paced environments and adapting to last-minute changes.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
El Camino Real Mexican Grill
Wyandotte, Michigan
07.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Checked identification for a minimum age for the sale of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Prepared and delivered specialty Mexican cuisine dishes and beverages.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Maintained an excellent attendance record, consistently arriving at work on time.
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately and efficiently from guests.
- Delivered food and beverages promptly to tables.
Personal Assistant to the Owner
Traffic Jam Boutique
Wyandotte, Michigan
08.2024 - 12.2024
- Coordinated communication between staff and management for smooth operations.
- Assisted in inventory management and organized product displays effectively.
- Assisted in daily store operations and maintained a clean, organized environment.
- Maintained the cleanliness and organization of store displays.
- Provided support during promotional events and sales activities.
- Assisted in stocking shelves, organizing merchandise, and restocking inventory.
- Maintained the cleanliness of the store by dusting shelves, vacuuming carpets, and mopping floors.
- Interacted with many customers daily.
Server/ Bartender
Los Charros Mexican Restaurant
Lincoln Park, Michigan
10.2022 - 07.2023
- Greeted and seated customers in a friendly manner.
- Took orders accurately and efficiently from guests.
- Delivered food and beverages promptly to tables.
- Recommended menu items based on customer preferences.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Assisted in setting up and closing down restaurant operations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Assisted in setting up the bar for the service shift.
- Provided drink suggestions to customers based on their preferences.
Education
Bachelor of Arts - Art Studies
University of Arizona
Tucson, AZ04-2027
High school diploma -
Western International High School
Detroit, MI06-2021
Skills
- Food running
- Beverage preparation
- Safe food handling
- Menu presentation
- Customer service
- Guest seating
- Team collaboration
- Dependability
- Bilingual
- Organized
- Responsible
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Personal Assistant to the Owner
Traffic Jam Boutique
08.2024 - 12.2024
Server/ Bartender
El Camino Real Mexican Grill
07.2023 - Current
Server/ Bartender
Los Charros Mexican Restaurant
10.2022 - 07.2023
Bachelor of Arts - Art Studies
University of Arizona
High school diploma -
Western International High School