Jacqueline Hernandez-Martinez
Groton
Summary
Through out the course of my career with Nike, I have been able to build amazing team work skills that involve working together to reach the best year ever two consecutive years at Nike Lawrenceville #009, through sale strategies, product presentation and changing the service culture based on consumer trends, mindsets and demographic. I am excited to bring these qualities, bring innovative moments and demonstrate my talent with future teams.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Successfully managing multiple projects and developing innovative solutions. Please take a moment to look over my resume, I look forward to connecting.
Overview
4
4
years of professional experience
Work History
Specialist
Nike Factory Store
05.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized inventory management, minimizing waste and reducing costs.
- Developed training materials to enhance staff proficiency and productivity.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Designed employee recognition program that improved morale and reduced turnover.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Full Time Sales Associate
Nike Factory Store
01.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities within
- Cross-trained existing employees to maximize team agility and performance from a PLC standpoint to Digital Journey.
- Established performance goals and provided peer to peer feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Part-Time Sales Associate
Nike Factory Store
04.2021 - 01.2023
- Assisted in training new staff members on company floor standards, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in reducing shrinkage by conducting thorough audits of stockroom inventory levels regularly.
- Participated in successful annual inventory counts, completing tasks efficiently and without error.
Customer Service Representative
Walmart
07.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
BBA - Economics
Georgia Gwinnett College
12.2026
Skills
- Inventory Management
- Loss Prevention
- Product Merchandising
- Product Knowledge
- Stocking and Receiving
- Point of sale operation
- Organizational Skills
Accomplishments
- July 2023- Nominated for Nike Monthly MVP
- December 2023- Nominated for Nike Monthly MVP
Languages
Spanish
Native or Bilingual
Timeline
Specialist
Nike Factory Store
05.2024 - Current
Full Time Sales Associate
Nike Factory Store
01.2023 - Current
Part-Time Sales Associate
Nike Factory Store
04.2021 - 01.2023
Customer Service Representative
Walmart
07.2020 - 02.2021
BBA - Economics
Georgia Gwinnett College