Jacqueline Holm
New Milford,CT
Summary
Dynamic Certified Clinical Medical Assistant with extensive experience at New Milford Medical Group, excelling in patient care and clinical documentation. Proficient in venipuncture and EHR management, I enhance patient flow and safety while fostering collaboration within healthcare teams. Committed to HIPAA compliance, I ensure quality care and patient satisfaction through effective communication and support. Most medical training has been on the job. Nationally certified as a Clinical Medical Assistant and Phlebotomy Tech.
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Overview
27
27
years of professional experience
2
2
Certification
Work History
Certified Clinical Medical Assistant
New Milford Medical Group
New Milford, CT
08.2025 - Current
- Assisted in patient intake processes, gathering medical histories and vital signs efficiently.
- Supported physicians during examinations, ensuring necessary instruments and supplies were readily available.
- Maintained cleanliness and organization of examination rooms to uphold safety standards.
- Documented patient information accurately in electronic health records (EHR) systems for streamlined communication.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Conducted routine lab tests and prepared specimens for analysis, adhering to quality control protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Completed EKGs and other tests based on patient presentation in office.
Technical Theatre Director and Teacher
New Milford Board Of Education
New Milford, CT
09.2019 - 05.2025
- Directed comprehensive theatre productions, overseeing all elements from casting to performance execution.
- Collaborated with educators to integrate curriculum into theatrical performances, enhancing student engagement and learning outcomes.
- Mentored emerging actors and production crew, fostering talent development and collaboration among students.
- Developed innovative rehearsal schedules, optimizing time management and resource allocation for maximum efficiency.
- Implemented creative set designs and stage management techniques, improving overall production quality and audience experience.
- Evaluated performance feedback to refine future productions, ensuring continuous improvement in artistic direction and execution.
- Enhanced theatre production quality through effective collaboration with production team members.
- Oversaw casting processes, selecting talented actors that best fit the vision for each production while creating a balanced ensemble dynamic on stage.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Presented production ideas and determined creative scenarios for production and delivery.
Certified Clinical Medical Assistant
New Milford Internal Medicine
New Milford, CT
09.2022 - 07.2023
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Collaborated with healthcare team members to improve patient care processes and outcomes continuously.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
Certified Phlebotomy Technician
Danbury Hospital
Danbury, CT
04.1999 - 02.2021
- Collected blood samples using venipuncture and capillary techniques while adhering to safety protocols.
- Ensured accurate labeling and handling of specimens for laboratory analysis, maintaining quality control standards.
- Educated patients on procedures, alleviating anxiety and promoting cooperation during sample collection.
- Collaborated with healthcare teams to streamline patient flow and enhance overall service delivery in clinical settings.
- Trained and mentored new staff on best practices in phlebotomy techniques and equipment utilization.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Assistant and Phlebotomist/Surgical Coordinator
Village Square Internal Medicine
Bethel, CT
04.2001 - 09.2002
- Administered patient care procedures, including vital signs and medical history documentation.
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Assisted in preparing patients for examinations and provided support during procedures.
- Developed and maintained electronic health records to ensure accuracy and compliance.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
Licensed Practical Nurse Program - Practical Nursing
Abbott Technical School
Danbury, CTBachelor of Arts - Theatre Arts
Central Connecticut State University
New Britain, CT05-1996
High School Diploma -
Naugatuck High School
Naugatuck, CT06-1991
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Clinical documentation
- Phlebotomy techniques
- Specimens collection and processing
- Healthcare software usage
- Medical terminology
- Laboratory procedures
- Diagnostic testing assistance
- EKG monitoring
- Medical terminology proficiency
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Certified Clinical Medical Assistant
New Milford Medical Group
08.2025 - Current
Certified Clinical Medical Assistant
New Milford Internal Medicine
09.2022 - 07.2023
Technical Theatre Director and Teacher
New Milford Board Of Education
09.2019 - 05.2025
Medical Assistant and Phlebotomist/Surgical Coordinator
Village Square Internal Medicine
04.2001 - 09.2002
Certified Phlebotomy Technician
Danbury Hospital
04.1999 - 02.2021
Licensed Practical Nurse Program - Practical Nursing
Abbott Technical School
Bachelor of Arts - Theatre Arts
Central Connecticut State University
High School Diploma -
Naugatuck High School