Jacqueline Hudson
Memphis,TN
Summary
Flexible diligent worker ready to learn and contribute to team success. Resolute employee known for punctuality, pursuing employment options where good customer service and cheerful outlook will make a difference. Organized, Operations Performance Manager with extensive background coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety for all employees. Performance professional with deep expertise in driving operational excellence and ensuring optimal team performance. Skilled in strategic planning, data analysis, and process improvement. Strong focus on fostering collaboration, adaptability to changing needs, and delivering measurable results. Adept in using key performance indicators to enhance productivity and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Operations Performance Manger
Yellow Freight
07.2022 - 04.2024
- Managed key operational and administrative processes at the company level to drive costs, quality, and customer value throughout the DC/VDC Network
- Directed the continuous assessment of established processes and procedures while auditing compliance with all SOP's related to the DC/VDC network operations
- Oversee and coordinate the inclusion of new processes to enhance efficiency, reduce cost and meet on-time service expectations within the DC/VDC network structure
- Developed and delivered training programs for 200+ employees, resulting in a 25% improvement in process efficiency and reduced error rates by 18%.
- Worked closely with various organizational functions (operations, marketing, sales, etc.) to ensure corporate principles and approaches are adhered to in current and future processes
- Coordinated and communicate with the Areas and other company organizations to ensure understanding and consistent application of processes and procedures
- Monitored facilities for compliance with company policies and procedures to ensure best practices are being shared as well as processes updated for all when required
- Coordinated and communicate new processes and policies to field level management
- Trained terminal personnel on new processes related to the DC/VDC operations
- Provided terminal support relevant to operational process execution, training supervision in all parts of the operations through structured projects
- Performed cost analysis on 20+ projects, reducing project cost by an average of 100%through accurate budgeting and forecasting.
- Developed and implemented procedures that boosted quality standards compliance from 85% to 90%.
- Directed a team of 50+ operations staff, increasing productivity by 20% through targeted training and continuous support.
Linehaul Coordinator
Yellow Freight
11.2018 - 07.2022
- Monitored safety protocols and equipment regularly to ensure full compliance and maintain a secure work environment.
- Collaborated cross-functionally with teams to meet operational targets and resolve issues related to product and service delivery.
- Organized and prioritized tasks efficiently to consistently meet service objectives and deadlines.
- Led process improvement initiatives and trained team members, boosting efficiency and productivity.
- Surpassed customer satisfaction goals by developing innovative solutions to address complex challenges.
- Managed daily schedules for line haul supervisors, ensuring seamless operations.
- Coordinated with dock and garage teams to ensure the timely and efficient movement of freight.
- Dispatched drivers and allocated resources to maximize operational efficiency.
- Ensured compliance with the collective bargaining agreement, maintaining operational consistency.
- Enhanced financial reporting accuracy and budgeting processes by implementing NetSuite modules, reducing errors by 15%.
- Closely monitored industry trends to stay informed of potential challenges or opportunities within the line haul sector.
Linehaul Planner
YRC Freight
10.2015 - 11.2018
- Fostered positive working relationships with staff and management to support a cohesive work environment.
- Dispatched drivers and allocated equipment to optimize resource utilization and minimize delays.
- Managed and delegated work assignments to ensure operational efficiency.
- Monitored employee performance and delivered training to enhance task execution and job proficiency.
- Employed work method programs to train and motivate employees, improving overall work quality.
- Supervised rail operations and yard control to ensure timely freight movement.
- Coordinated with CDO to optimize driver and freight movement.
- Managed inventory accuracy and product flow using NetSuite ERP, ensuring real-time stock visibility and efficient order processing.
- Utilized NetSuite CRM to enhance customer order tracking and communication, resulting in a 10% increase in customer satisfaction.
Switching Foreman/Calling Dispatcher
YRC Freight
10.2012 - 10.2015
- Prioritized and organized tasks to achieve 100% of service goals within specified deadlines.
- Improved operations by collaborating with dock and garage teams, resulting in a 15% reduction in service delays and enhanced customer satisfaction.
- Led process improvements and trained 10+ switchers, increasing yard efficiency by 20%.
- Analyzed freight flow and volume to determine the optimal number of switchers required, reducing job completion time by 10%.
- Trained switchers on handheld device usage, improving accuracy and speed by 12%.
- Conducted daily pre-shift safety meetings and provided one-on-one coaching to improve yard safety, leading to a 25% reduction in safety incidents.
- Observed workforce operations on the yard, delivering actionable feedback that increased productivity by 15%.
- Coordinated equipment repairs with the garage, reducing mechanical delays and failures by 18%.
Loss Prevention Coordinator
YRC Freight
03.2009 - 09.2012
- Administered loss control programs and supported Return to Work initiatives across multiple business units, ensuring compliance with OSHA, EPA, and federal regulations
- Streamlined incident and claims reporting mechanisms, leading to improved data accuracy and reduced lost time
- Performed risk analysis on incidents and high-risk areas, identifying key trends and mitigating future risks
- Provided detailed analysis reports to management on loss frequency and severity, resulting in targeted safety improvements
- Collaborated with department managers to facilitate early job re-entry for injured employees, reducing lost time by 20%
- Assisted in maintaining OSHA logs and worked closely with the Loss Control Officer to ensure accuracy in reporting
- Managed workers compensation claims and monitored general liability and trucking incident reports, ensuring proper data entry and record maintenance.
Education
MBA -
University of Phoenix
Tempe, AZ12.2008
Bachelor of Science in Human Environmental Sciences -
The University of Alabama
Tuscaloosa, AL12.1996
Skills
- Budget control
- Mentoring and training
- Implementing safety standards
- Effective Communication
- Critical thinking
- AS 400
- Microsoft Office
- Kronos
- Dreka Training
Performance Analysis
Data Interpretation
Coaching and Mentoring
Customer Focus
Accomplishments
- Documented and resolved delay time which led to 40% savings.
- Supervised team of 10 staff members.
- Collaborated with team of 35 team members in the development of One Yellow Project.
Timeline
Operations Performance Manger
Yellow Freight
07.2022 - 04.2024
Linehaul Coordinator
Yellow Freight
11.2018 - 07.2022
Linehaul Planner
YRC Freight
10.2015 - 11.2018
Switching Foreman/Calling Dispatcher
YRC Freight
10.2012 - 10.2015
Loss Prevention Coordinator
YRC Freight
03.2009 - 09.2012
MBA -
University of Phoenix
Bachelor of Science in Human Environmental Sciences -
The University of Alabama
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