Jacqueline Hull
Toms River,NJ
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Old Navy
06.2023 - Current
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated, trained, and mentored employees to maximize performance and achieve business goals, such as sales, loyalty, and other KPI's.
- Resolved problems promptly to elevate customer experience.
- Maintained updated product knowledge to successfully educate and advise customers.
- Assisted in recruiting, hiring and training up to 30 team members.
- Analyzed and reported on key performance metrics to senior management.
Assistant Manager of Customer Operations
Old Navy
04.2022 - 06.2023
- Coordinated with General Manager in different operational issues and staffing needs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager of Merchandising
Old Navy
04.2020 - 04.2022
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Product and Marketing Specialist
Old Navy
02.2019 - 08.2020
Education
Bachelor of Science - Hospitality Administration And Management
Stockton University
Absecon, NJ05.2017
Skills
- Customer Service
- Communication
- Teamwork
- Personnel Scheduling
- Time Management
- Leadership
Timeline
Assistant General Manager
Old Navy
06.2023 - Current
Assistant Manager of Customer Operations
Old Navy
04.2022 - 06.2023
Assistant Manager of Merchandising
Old Navy
04.2020 - 04.2022
Product and Marketing Specialist
Old Navy
02.2019 - 08.2020
Bachelor of Science - Hospitality Administration And Management
Stockton University
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