Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Jacqueline Jimenez

Trinity

Summary

Psychology graduate from Athens State University with hands on leadership experience as a retail shift lead and manager. Skilled in team supervision, conflict resolution, customer service, and task delegation in fast paced environments. Proficient in Microsoft Office and point of sale systems, with the ability to quickly adapt to new technologies. Known for taking initiative to improve both personal performance and team effectiveness. Recognized for reliability, strong communication skills, and a solid understanding of human behavior and workplace dynamics.

Overview

6
6
years of professional experience

Work History

Shift Lead

Walgreens
12.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

Daycare Teacher

Apple Tree Academy
03.2021 - 11.2021
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Gathered materials and resources to prepare for lessons and activities.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.

Sales Associate

Tuesday Morning
02.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Cashier

Dollar Tree
08.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Psychology

Athens State University
Athens
05.2025

Associate's - General Studies

Calhoun Community College
Decatur
07.2021

High School Diploma - undefined

Decatur High School
Decatur
05.2019

Skills

  • Critical thinking and problem solving - Experienced
  • Communication - Experienced
  • Computer Skills - Skillful
  • Fast Learner - Skillful
  • Ability to Work in a Team - Experienced
  • Ability to Work Under Pressure - Expert
  • Ability to Multitask - Experienced
  • Adaptability - Experienced
  • Dedicated team player - Expert
  • Microsoft Office - Skillful
  • Leadership Skills - Experienced

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Hobbies

Engage in creative and technical hobbies including video gaming, digital drawing, and basic 3D modeling using Blender, as well as music production in digital audio workstations (DAWs). These activities have strengthened my problem solving with computers, improved my ability to learn new software quickly, and expanded my creativity. They’ve also helped develop patience, focus, and an eye for detail. These are qualities that support both personal growth and professional development.

Timeline

Shift Lead

Walgreens
12.2021 - Current

Daycare Teacher

Apple Tree Academy
03.2021 - 11.2021

Sales Associate

Tuesday Morning
02.2020 - 01.2021

Cashier

Dollar Tree
08.2019 - 02.2020

Associate's - General Studies

Calhoun Community College

High School Diploma - undefined

Decatur High School

Bachelor of Science - Psychology

Athens State University

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