Jacqueline Jones
Education
Jackson,MS
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
24
24
years of professional experience
21
21
years of post-secondary education
Work History
Supervisor
City Of Jackson Early Childhood Development Center
Jackson, MS
03.2011 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monthly E-Ledger for Department of Human Service
- Prepare various reports on operation and activities
- Oversee operation of professional and para-professional teaching staff: monitor lesson plans: teach or provide substitutes for absent teachers: collect resource material for classrooms; review nd approve teaching activities.
- Participate in the selection of early childhood staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
- Collect child care payment fees
Receptionist
City Of Jackson Early Childhood Development Center
Jackson, MS
11.2005 - 05.2011
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Manager
Cellular Connection
Jackson, MS
05.2000 - 05.2005
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Smart Style Salon
Jackson, MS
03.1998 - 05.2000
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Hairstylist. Assisted customers with hairstyling and beauty design. Hire the other stylist for the salon. Process business transactions. Ensured the highest levels of customer satisfaction. Make sure payroll is a a certain percentage. Make weekly schedules for all other stylists. Close store, settled cash drawer, and prepared bank deposits. Conducted ordering and inventory.
Education
Bachelor of Science - Education
Jackson State University
Jackson, MS 08.1979 - 05.1995
Associate of Science - Secretarial Studies And Office Administration
Hinds Community College
Raymond, MS 01.1976 - 05.1978
High School Diploma -
Lanier High School
Jackson, MS 09.1971 - 06.1974
Skills
Team Building
undefinedAchievement
Certificate of Achievement
Designation of Credentialed Director, C.D.
Timeline
Supervisor
City Of Jackson Early Childhood Development Center
03.2011 - Current
Receptionist
City Of Jackson Early Childhood Development Center
11.2005 - 05.2011
Manager
Cellular Connection
05.2000 - 05.2005
Manager
Smart Style Salon
03.1998 - 05.2000
Bachelor of Science - Education
Jackson State University
08.1979 - 05.1995
Associate of Science - Secretarial Studies And Office Administration
Hinds Community College
01.1976 - 05.1978
High School Diploma -
Lanier High School
09.1971 - 06.1974
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