Jacqueline King
Cleveland,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PCNA
Cleveland Clinic
Avon, OH
03.2024 - Current
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
STNA
Clipboard Health
Cleveland, OH
09.2021 - Current
- Reported any changes in the patient's condition to the nurse on duty.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Transported patients between rooms or units as needed.
- Provided emotional support and comfort to patients when needed.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
Associate of Applied Science - Medical Billing & Coding
DeVry University
Downers Grove, IL07-2024
Skills
- Attention to Detail
- Relationship Building
- Training & Development
- Communication
- Research
- Verbal Communication
- First Aid/CPR
- Planning
- Flexible and Adaptable
- Team Management
- Team building
- Task Prioritization
- Organization and Time Management
- Leadership
- BLS certified
Affiliations
Part of a bowling league
Accomplishments
- Finished College with a 3.2 GPA in Medical Billing & Coding
Certification
- STNA
- BLS
References
References available upon request.
Timeline
PCNA
Cleveland Clinic
03.2024 - Current
STNA
Clipboard Health
09.2021 - Current
Associate of Applied Science - Medical Billing & Coding
DeVry University