Jacqueline LaCasse
Chippewa Falls,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Lead Resident Care Associate
Aggie's Country Living
10.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Resident Assistant
Lake Hallie Memory Care
06.2018 - 10.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
Customer Service Representative
Mason Shoe Co
06.2016 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma -
Chippewa Falls High School
Chippewa Falls, WI06.2016
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
Relocating to Twin Cities area Jan 25 2023
Available to begin after such.
Timeline
Lead Resident Care Associate
Aggie's Country Living
10.2021 - Current
Resident Assistant
Lake Hallie Memory Care
06.2018 - 10.2021
Customer Service Representative
Mason Shoe Co
06.2016 - 06.2018
High School Diploma -
Chippewa Falls High School
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