Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacqueline Lanzalone

Selbyville,DE

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

23
23
years of professional experience

Work History

Director of Franchise Development

Buzz Franchise Brands
2023.08 - Current
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Collaborated cross-functionally to optimize end-to-end sales processes, from candidate introduction through post-sales support services.
  • Managed accounts with 2 pipeline brands of 30 contacts per brand to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.

Director of Sales

Celebree School
2022.07 - 2023.05
  • Built and maintained pipeline of 25 - 30 leads that supported monthly, quarterly, and annual goals
  • Arranged in-person meetings and visited with clients to improve the success of sales pitches
  • Developed strong relationships with clients to grow business networks
  • Monitored competitor trends and market shifts to maintain company relevance
  • Provided product information to customers and aligned products with customer needs to boost satisfaction
  • Attended industry events and conferences to attract potential customers and increase brand awareness
  • Represented company at trade association meetings to promote products.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.

Franchise Business Development Manager

The Goddard School
2021.12 - 2022.07
  • Responsible for growing market share through awarding franchises and facilitating conversions throughout 19 states
  • Planned monthly 'Meet The Team Days' to strengthen brand initiatives and maximize outreach
  • Worked to develop a network by identifying and pursuing new leads, attending industry events, and building rapport with clients
  • Conducted demonstrations to highlight features of ownership and building wealth while enhancing 'STEAM' education of children from ages 6 months through kindergarten
  • Responsible for qualifying potential owners to ensure capability of investment and adherence of contractual agreements.

Realtor

Keller Williams Realty
2020.06 - 2021.12
  • Used real estate acumen to develop property assessments, evaluations, and contracts
  • Guided and assisted buyers or sellers throughout the entire transaction process, managing 10 buyers and sellers at any given month.
  • Created marketing strategies for properties to ensure maximum visibility
  • Assisted buyers in identifying and evaluating properties for purchase
  • Performed comparative market analysis to estimate property value
  • Acted as agency subject matter expert for a portfolio of programs, listings, and mortgages.

Franchise Business Development Manager

The Goddard School
2017.04 - 2020.06
  • Responsible for growing market share through awarding franchises and facilitating conversions throughout 19 states
  • Planned monthly 'Meet The Team Days' to strengthen brand initiatives and maximize outreach
  • Worked to develop a network by identifying and pursuing new leads, attending industry events, and building rapport with clients
  • Conducted demonstrations to highlight features of ownership and building wealth while enhancing 'STEAM' education of children from ages 6 months through kindergarten
  • Responsible for qualifying potential owners to ensure capability of investment and adherence of contractual agreements.
  • Worked with struggling owners on effective opportunities for an existing strategy.

Franchise Business Consultant

School of Rock
2016.03 - 2017.04

Responsible for increasing revenue by 25% and enrollment growth for 75 franchisees across the US, Canada, Brazil, and Australia

  • Direct operational, business consulting, and marketing support services to franchise partners
  • Train in multiple areas, including sales, marketing products, and services, and lead nurturing
  • Conduct field operational reports and determine growth strategy
  • Provide business analysis and support to franchise partners.
  • Build professional relationships with owners to achieve their respect when it comes to having hard conversation around employees, training and areas of concern and growth potential.
  • Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.

Regional Sales Executive

The CE Shop
2014.12 - 2016.02
  • Responsible for managing and growing accounts throughout 13 states
  • Work with educational directors, brokerages, and schools to help them develop and grow their online education presence
  • Develop strategic marketing plans to grow and increase existing client's revenue
  • Attend national trade shows and local marketing conferences promoting The CE Shop
  • Cultivated long-term relationships with key clients to increase customer loyalty and retention
  • Prepared sales forecasts to develop tactical plans to meet goals
  • Conducted seminars for customers to increase their understanding of company products and services.

Franchise Business Development Consultant

RE/MAX International
2002.03 - 2014.02
  • Responsible for growing market share by 40% through awarding franchises, facilitating conversions, and mediating mergers throughout Eastern Pennsylvania and DE territory over 12 years of employment.
  • Consult with brokers and make recommendations for increasing their ROI
  • Formal presentations to colleagues and agents at international meetings
  • Sales prospecting and presentations to the candidates on benefits and services
  • Responsible for qualifying potential franchisees to ensure capability of investment and adherence of contractual agreements
  • Responsible for review and assistance of business plan and guidance in the site selection process for potential franchisee
  • Coaching new franchisees through their grand opening and maintaining a strong mentoring relationship through their first year in business.
  • Always in the top 3 across the country for franchise sales and awards.
  • Responsible for a merger/acquisition that increased market share by 35%.

Education

Bachelor of Science Merchandising/Marketing -

Philadelphia University
Philadelphia, PA

Skills

  • Business Analysis
  • Presentations and demonstrations
  • Relationship building
  • Budgeting and Expenditures
  • Consultative Selling Techniques
  • Strategic Selling
  • Budgeting
  • Coaching and Development
  • Growing Market Share
  • Problem Resolution
  • KPI Analysis
  • Verbal and written communication
  • Strategic Planning
  • People Management
  • Operations Management
  • Legal and Regulatory Compliance
  • Crisis Management
  • Contract Management
  • Negotiation
  • Financial Reporting
  • Legal and Regulatory Compliance
  • Revenue Projections

Accomplishments

I was #3 in North America for sales while working at RE/MAX LLC.


Timeline

Director of Franchise Development

Buzz Franchise Brands
2023.08 - Current

Director of Sales

Celebree School
2022.07 - 2023.05

Franchise Business Development Manager

The Goddard School
2021.12 - 2022.07

Realtor

Keller Williams Realty
2020.06 - 2021.12

Franchise Business Development Manager

The Goddard School
2017.04 - 2020.06

Franchise Business Consultant

School of Rock
2016.03 - 2017.04

Regional Sales Executive

The CE Shop
2014.12 - 2016.02

Franchise Business Development Consultant

RE/MAX International
2002.03 - 2014.02

Bachelor of Science Merchandising/Marketing -

Philadelphia University
Jacqueline Lanzalone