Jacqueline Leyva
Somerton,AZ
Summary
Dynamic Assistant Store Manager with extensive experience at Lowe's, excelling in problem-solving and customer service. Proven track record of exceeding sales targets and enhancing customer experience through effective team leadership and strategic partnerships. Skilled in optimizing operations and fostering professional growth, ensuring high levels of satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager- Specialty
Lowe's
Yuma
01.2023 - 03.2025
- Managed and motivated teams to achieve sales targets, prioritizing pipeline growth and development to ensure a steady stream of future sales opportunities.
- Led weekly sales meetings to acknowledge team successes and invited install partners to present their offerings, promoting a culture of teamwork and knowledge sharing.
- Fostered growth and accountability through regular monthly one on one meetings with sales specialists, reviewing progress, setting achievable targets, and offering support.
- Developed and strengthened relationships with Lowe's Installers, streamlining communication and enhancing the overall customer experience.
Assistant Store Manager- Operations
Lowe's
Yuma, AZ
01.2019 - 01.2023
- Directed and administered all aspects of store operations.
- Coordinated and ensured compliance with mandatory corporate and city inspections.
- Fostered community engagement by managing donations and developing strategic partnerships with local non-profit organizations.
- Cultivated and mentored teams to drive professional growth, promoting internal development and career advancements.
Assistant Store Manager- Merchandising
Lowe's
Yuma, AZ
03.2017 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager-Sales
Lowe's
Yuma, AZ
10.2013 - 03.2016
- Oversaw daily retail activities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached and developed high performing teams to deliver exceptional sales results.
- Managed and motivated teams to consistently meet or exceed sales objectives.
Installed Sales Department Manager
Lowe's
Yuma, AZ
11.2010 - 04.2013
- Mentored junior team members to enhance their skills and knowledge in the field of installed sales.
- Consistently met or exceeded sales targets while maintaining a strong focus on customer satisfaction throughout the entire process.
- Collaborated closely with other department managers to ensure smooth transitions between stages of the sale-to-installation pipeline.
- Optimized resource allocation across multiple projects by closely monitoring progress reports and adjusting as needed.
Department Supervisor- Hardware
Lowe's
Yuma, AZ
02.2010 - 05.2010
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
Team Lead- Home Decor'
Lowe's
Yuma, AZ
02.2008 - 11.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Associate, Paint Department
Lowe's
Yuma, AZ
01.2007 - 10.2008
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Improved customer satisfaction by providing expert advice on paint selection and application techniques.
- Collaborated with team members to maintain a clean, organized, and visually appealing paint department.
- Streamlined inventory management for the paint department, ensuring optimal stock levels at all times.
Installed Sales Coordinator
Lowe's
Yuma, AZ
03.2006 - 02.2007
- Streamlined communication between clients, Installers, and internal departments to ensure timely project completion.
- Assisted in the creation of marketing materials showcasing company''s expertise in providing high-quality installation services.
- Coordinated all aspects of client installations from inception to completion, resulting in high levels of satisfaction and repeat business.
- Increased sales revenues by effectively upselling additional services and products during the consultation process.
Cashier
Lowe's
Yuma
03.2006 - 06.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Penn Foster Career School
Yuma, AZ04-2025
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager- Specialty
Lowe's
01.2023 - 03.2025
Assistant Store Manager- Operations
Lowe's
01.2019 - 01.2023
Assistant Store Manager- Merchandising
Lowe's
03.2017 - 03.2018
Assistant Store Manager-Sales
Lowe's
10.2013 - 03.2016
Installed Sales Department Manager
Lowe's
11.2010 - 04.2013
Department Supervisor- Hardware
Lowe's
02.2010 - 05.2010
Team Lead- Home Decor'
Lowe's
02.2008 - 11.2008
Customer Service Associate, Paint Department
Lowe's
01.2007 - 10.2008
Installed Sales Coordinator
Lowe's
03.2006 - 02.2007
Cashier
Lowe's
03.2006 - 06.2006
High School Diploma -
Penn Foster Career School