Jacqueline Lopez
Rowland Heights ,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Medical field industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. A hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Eastvalley Community Health Service
12.2017 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Verified demographics and insurance information to register patients in computer system
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Processed patient responsibility estimate determined by insurance at pre-registration
- Called insurance companies and verified patient coverage
- Used sliding payment scale to assess fair charges for patient healthcare
- Would process more than 300 patients a day
- Able to work in fast pace
- Recommended changes to improve systems and network configurations
Customer Service Representative
Foothill Eye Institute
11.2021 - 05.2023
- Monitored cash when collecting copays.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Multitask on checking in patient and checking out patient.
- Call insurances to check on referrals status.
Education
High School Diploma -
La Puente High School
La Puente, CA05.2015
Certified Medical Assistant -
Northwest College
Pomona, CA10.2017
Associate Degree - Information Technology
Platt College
Alhambra, CA04.2021
Skills
- Adaptive team player
- Problem-solving abilities
- High-energy attitude
- Insurance company knowledgeable
- Appointment confirmation
- Active listening
- Communication
- Problem resolution
- Team management
- Documentation skills
- EHR skilled
- Computer maintenance
- Bilingual- Spanish
Timeline
Customer Service Representative
Foothill Eye Institute
11.2021 - 05.2023
Customer Service Representative
Eastvalley Community Health Service
12.2017 - 08.2021
High School Diploma -
La Puente High School
Certified Medical Assistant -
Northwest College
Associate Degree - Information Technology
Platt College
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