Jacqueline Lopez Ramos
Polk City,FL
Summary
Compassionate Medical Assistant with experience in patient care and medical office management. Proven ability to enhance patient satisfaction through effective communication and interpersonal skills. Proficient in managing clinical and administrative tasks while ensuring compliance with regulatory standards. Demonstrated success in streamlining processes and improving clinic workflow efficiency to support high-quality healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Watson Clinic, LLC
Lakeland, Florida
10.2024 - Current
- Managed patient flow and scheduled appointments while greeting visitors professionally.
- Assisted with patient intake and maintained accurate medical records through efficient data entry.
- Collected patient vital signs, documented health information, and prepared patients for examinations.
- Relayed messages from patients to physicians regarding concerns and treatment updates.
- Maintained cleanliness of examination rooms and ensured proper sterilization of instruments.
- Educated patients on medications, procedures, and pre-operative care guidelines.
- Administered treatments, medications, and injections as directed by the physician.
- Ordered medical supplies and maintained inventory logs to ensure room readiness.
Medical Assistant
Advent Health Breast Surgery
Davenport, FL
06.2024 - 07.2024
- Adhered to managed care policies and procedures to ensure compliance.
- Collected and processed specimens for laboratory analysis.
- Collected patient vital signs and documented health information accurately.
- Prepared and maintained examination and treatment areas for optimal functionality.
- Assisted in incision and drainage procedures, enhancing patient outcomes.
- Supported breast evacuation, drainage, and stereotactic biopsy with mammogram.
- Facilitated patient intake while managing medical records efficiently.
- Scheduled patient appointments and coordinated follow-up care effectively.
Cashier
CVS Pharmacy
Lakeland, FL
10.2023 - 05.2024
- Processed customer payments and efficiently handled purchase transactions.
- Addressed customer complaints to enhance service satisfaction.
- Responded to inquiries regarding products and services to provide accurate information.
Caregiver
Brookdale Senior Living
Lakeland, FL
08.2020 - 11.2020
- Assisted residents with activities of daily living, including bathing, dressing, and grooming.
- Facilitated completion of prescribed therapy and exercise routines for residents.
- Recorded vital signs as directed by nursing staff, including temperature and blood pressure.
Education
Associate of Science - Medical Assisting
Keiser University
Lakeland, FL06.2024
High school Diploma -
Colegio Angel David
Rio Piedras, PR07.2012
Skills
- Patient care and treatment administration
- Medical record management and EMR/EHR
- Vital signs monitoring
- Specimen collection and labeling
- Customer service and appointment scheduling
- Inventory and supply management
- Team collaboration
- Effective communication skills
- Attention to detail
- Time management strategies
- Clinical applications and medical terminology
- Insurance authorizations
- Medical procedures and venipuncture
- Sterile technique and immunization administration
- Prescription refills and suture removal
Community Service
- Volunteer work, Iglesia Misionera Manantial de Vida, Lakeland, FL
- Donated to Goodwill, Lakeland, FL
Qualifications Certifications
- RMA Certification
- CPR Certification
- HIPAA Training
- OSHA Certification
- BBP/HIV Certification
- Microsoft Office Suite
- 45 WPM
- Management experience
- EKG Certified
- Obtaining Vital Signs
Languages
Spanish
Professional
Certification
- RMA #3019272
References
References available upon request.
Timeline
Medical Assistant
Watson Clinic, LLC
10.2024 - Current
Medical Assistant
Advent Health Breast Surgery
06.2024 - 07.2024
Cashier
CVS Pharmacy
10.2023 - 05.2024
Caregiver
Brookdale Senior Living
08.2020 - 11.2020
Associate of Science - Medical Assisting
Keiser University
High school Diploma -
Colegio Angel David