Jacqueline Love-Hansen
Greenville,NC
Summary
Motivated professional offering 20 plus years of experience in customer service and sales. Will add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
29
29
years of professional experience
Work History
New Home Sales Consultant
Silverpoint Homes
Whitsett, NC
11.2019 - Current
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Listened to customers to understand their needs and referred them to optimal services.
- Continuously met sales goals through strategic prospecting.
- Helped customers determine a reasonable budget for products and services, highlighting the utility of products, as well as the convenience and economy of use.
- Kept accurate and detailed client records, comprised of demographics, client contacts, and follow-ups.
- Facilitated closing processes between the lender, mortgage companies, buyers, and sellers.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in the home buying process.
- Organized open houses for newly constructed homes to attract more buyers.
- Collaborated closely with team members to achieve project objectives, and meet deadlines.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
New Home Sales Consultant
Moncure Homes
Roanoke Rapids, NC
01.1996 - 10.2019
- Contacted new and existing customers to outline benefits of products.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Stayed up to date on company products and services to support sales objectives.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Followed up after completed sales to check on customer satisfaction and offer additional services.
- Negotiated and secured contracts with key clients.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Scheduled and attended weekly appointments with clients.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Supported other team members by providing assistance when needed.
- Negotiated sales contracts with customers and monitored progress throughout the process.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
- Followed up with clients during the first few months after moving into their new home.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Education
Notary Public
Wake Technical Community College
Raleigh NC08.2022
Skills
- Multitasking
- Friendly, positive attitude
- Active listening
- Organizational skills
- Organization
- Relationship building
- Conflict resolution
- Computer skills
- People skills
- Reliable and trustworthy
- Loan coordination
- Contract negotiation
- Mortgage options
- Microsoft Office
Timeline
New Home Sales Consultant
Silverpoint Homes
11.2019 - Current
New Home Sales Consultant
Moncure Homes
01.1996 - 10.2019
Notary Public
Wake Technical Community College