Jacqueline Lujano
Sylmar,CA
Summary
Seeking employment which will allow me to grow professionally, Highly organized Medical Receptionist known for exceptional customer service and multi-tasking abilities. Experienced in coordinating insurance verification and training staff, committed to enhancing patient experiences and optimizing administrative workflows.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Pulmocrit Associates
Granada Hills, CA
01.2026 - Current
- Greeted patients and managed check-in, check-out, and daily front desk flow efficiently.
- Scheduled appointments, coordinated reschedules, and maintained accurate provider calendars.
- Verified insurance eligibility, collected copayments, and updated patient demographics in records.
- Answered high-volume calls, routed inquiries, and resolved routine patient concerns promptly.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Sorted and distributed incoming and outgoing medical records.
Medical Receptionist
Facey Medical
06.2014 - 10.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems for optimal workflow.
- Responded to patient inquiries, providing accurate information and support.
- Coordinated insurance verification(HMO,PPO,EPO,MEDI-CAL) and pre-authorization for medical services.
- Maintained organized patient records in compliance with HIPAA regulations.
- Obtained payments from patients and scanned identification and insurance cards.
- Trained new staff on office procedures and customer service best practices.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Cash/ credit handling ,Office deposits daily
Cashier
Lakeview Farm Market
11.2012 - 06.2014
- Trained new staff on cash handling procedures and customer service best practices.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Caregiver
Tender Touch Homecare
09.2011 - 07.2012
- Provided compassionate personal care and assistance with daily living activities for diverse clients.
- Monitored client health conditions, documenting changes to ensure timely interventions.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Sylmar High School
Sylmar, CA6 2011
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Fluent in English and Spanish
Strong Customer Service and communication
Highly organized with a positive work attitude
Self-starter, able to multi-task and meet deadlines
Vast experience in Microsoft Office
Type 35 WPM
Timeline
Medical Receptionist
Pulmocrit Associates
01.2026 - Current
Medical Receptionist
Facey Medical
06.2014 - 10.2025
Cashier
Lakeview Farm Market
11.2012 - 06.2014
Caregiver
Tender Touch Homecare
09.2011 - 07.2012
High School Diploma -
Sylmar High School