Jacqueline Lynch
Summary
Independent and devoted professional seeking a Remote Customer Service position. With 15+ years of experience in the Retail industry and 3+ years of being a Remote HealthCare representative. Committed to driving customer satisfaction and bottom-line growth for the organization. Proven track record of delighting customers with timely, accurate, and personable experience. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
11
11
years of professional experience
Work History
Background Specialist II
TotalMed
12.2021 - 11.2023
- Responsible for conducting detailed investigations of complex criminal activities and other violations of local, federal, or state law.
- Accountable for working within guidelines to provide minimal turnaround and high-quality results on background requests.
- This role requires excellent written and verbal communication skills, impeccable spelling and grammar, and the ability to type 45+ wpm with strong accuracy. Intermediate knowledge of MS Word, MS Outlook, and Excel is also required.
- Handled an average of 25+ Background files a week, as well as exceeding target goal by initiating 750 Files in one quarter.
- Remained in the top 3 background specialists for a consecutive 12 months.
Operations Manager
JCPenney
01.2019 - 12.2021
- Successfully managed a team of 10 operations personnel to achieve a 78% improvement in productivity through effective training, performance management, and goal-setting.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Experienced Operations Supervisor with a proven track record of success in leading teams to meet and exceed organizational goals.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Merchandising Supervisor
Sun And Ski Sports
01.2016 - 01.2019
- Effectively increased profitability through enhanced retail execution. Developed and maintained a complete knowledge all brands, sales systems, and procedures.
- Increased productivity and met production targets while also being the top sales performer for 9 consecutive months.
- Versatile and goal-driven merchandising manager with over 10 years of merchandising experience in store and inventory management, product planning and sales.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
Asset Protection Supervisor
Academy Sports + Outdoors
01.2013 - 01.2016
- Reduced store shrink by more than 25%, limiting operations loss.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Education
No Degree - Business Management
Texas Women's University
DentonNo Degree - Business Management
North Lake Community College
Las Colinas, TXNo Degree - Business Management
Tarrant County Community College
HurstHigh School Diploma -
Keller High School
Keller, TX01.2008
Skills
- Data Entry and Management
- Software proficiency and computer skills
- Telephone and Email etiquette
- Effective communication (written and verbal)
- Time management skills
- Conflict Resolution
- Independent and self-motivated
- Managing Expectations
Timeline
Background Specialist II
TotalMed
12.2021 - 11.2023
Operations Manager
JCPenney
01.2019 - 12.2021
Merchandising Supervisor
Sun And Ski Sports
01.2016 - 01.2019
Asset Protection Supervisor
Academy Sports + Outdoors
01.2013 - 01.2016
No Degree - Business Management
Texas Women's University
No Degree - Business Management
North Lake Community College
No Degree - Business Management
Tarrant County Community College
High School Diploma -
Keller High School
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