Jacqueline Lyons Lloyd
Mandeville
Summary
Dynamic Office Manager at Dr. Lloyd's Surgical Practice, adept in enhancing office efficiency through superior organizational skills and clear communication. Successfully improved patient flow and reduced wait times, while fostering a collaborative environment. Proven ability in financial management and customer service, ensuring compliance with healthcare regulations and elevating team productivity.
Nursing professional with extensive experience in academic settings, specializing in clinical education and nursing theory. Known for collaborative teamwork and consistently achieving educational outcomes. Reliable and adaptable, skilled in student mentorship and evidence-based teaching methods.
Professional nursing educator with extensive experience in academic instruction and clinical practice. Strong focus on team collaboration, adaptability, and achieving educational outcomes. Expertise in curriculum development, patient care, and mentorship. Known for reliability, effective communication, and fostering supportive learning environment.
Overview
37
37
years of professional experience
Work History
Office Manager
Dr. Lloyd's Surgical Practice
2017.08 - Current
- Assisted with daily office operations, ensuring smooth workflow and communication among staff.
- Organized patient records and scheduling systems to enhance office efficiency and accessibility.
- Supported financial management tasks, including invoicing and tracking payments for services rendered.
- Maintained inventory of medical supplies, coordinating with vendors for timely replenishment.
- Oversaw daily operations, ensuring compliance with healthcare regulations and practice policies.
- Managed appointment scheduling, improving patient flow and reducing wait times.
- Trained and mentored administrative staff on best practices and procedural updates.
- Developed efficient office workflows, resulting in improved team collaboration and productivity.
- Liaised with medical staff to resolve operational challenges, promoting a positive work environment.
- Addressed and remedied all patient or team member issues.
Assistant Professor of Nursing
Northern Caribbean University, NCU
2007.01 - 2017.08
- Developed and implemented nursing curricula aligned with accreditation standards.
- Mentored students through clinical rotations, enhancing practical skills and confidence.
- Collaborated with faculty to improve instructional strategies and student engagement.
- Evaluated student performance through assessments, ensuring academic integrity and rigor.
- Advised nursing students on career pathways, fostering professional growth and opportunities.
- Enhanced student comprehension by incorporating real-life clinical scenarios and case studies in lectures.
- Participated in departmental committees, contributing to the advancement of the nursing program and overall institutional goals.
- Mentored students through research projects, resulting in multiple publications and conference presentations.
- Maintained currency in nursing practice by attending conferences, workshops, and continuing education opportunities to enhance teaching effectiveness.
- Provided academic advising to assigned students, supporting their professional development and career planning.
- Facilitated an inclusive classroom environment that respected diversity while fostering a sense of community among learners.
- Evaluated student performance using formative and summative assessments, providing constructive feedback to foster growth.
- Utilized simulation technology to create realistic learning environments for skill development and competency assessment.
- Served as a liaison between the nursing department and clinical agencies, securing placements for students'' hands-on learning experiences.
- Participated in ongoing professional development, staying current with evidence-based practices to better serve students.
- Assessed student knowledge levels and abilities with detailed assessments.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
- Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as pharmacology, mental health nursing and community health care practices.
- Compiled, administered and graded examinations to evaluate and record student comprehension levels.
Nurse Educator
Kingston School Of Nursing
2005.01 - 2007.07
- Developed curriculum and educational materials for nursing programs.
- Facilitated workshops and training sessions to enhance clinical competencies.
- Assessed student performance through evaluations and feedback mechanisms.
- Mentored nursing students, providing guidance on best practices in patient care.
- Collaborated with faculty to refine teaching strategies and instructional methods.
- Increased collaboration among nursing staff, promoting shared decision-making and improved patient outcomes through targeted educational initiatives.
- Served as a subject matter expert in clinical practice areas, offering specialized instruction to enhance skill sets among nurses.
- Collaborated with interdisciplinary teams for the development and implementation of evidence-based practice initiatives.
- Improved patient safety by designing and conducting simulation exercises that strengthened nurses'' critical thinking skills.
- Played an instrumental role in achieving departmental goals related to nurse retention rates by fostering a supportive learning environment.
- Consistently received positive feedback from both students and colleagues, reflecting a commitment to excellence in teaching.
- Improved learning with introduction of case-based discussions, encouraging critical thinking and problem-solving skills among students.
- Initiated partnerships with local hospitals for student clinical placements, expanding practical experience opportunities.
- Compiled, administered and graded examinations to evaluate and record student comprehension levels.
- Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
- Assessed student knowledge levels and abilities with detailed assessments.
RN 2-3 Crtical Care Nurse
Mandeville Regional Hospital
1999.10 - 2002.12
- Administered patient care and medication in compliance with established protocols and standards.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored patient vital signs, identifying changes that required immediate medical intervention.
- Educated patients and families on treatment plans, fostering understanding and adherence to care protocols.
- Mentored new nursing staff, providing guidance on best practices and hospital policies.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Mentored junior nursing staff on best practices in patient care and safety protocols.
- Conducted comprehensive assessments to evaluate patient needs and adjust care accordingly.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
- Administered medications accurately, adhering to strict protocols and safety guidelines.
Registered Nurse
Mandeville Regional Hospital
1994.11 - 1999.09
- Administered medications and treatments following established protocols to ensure patient safety and compliance.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Educated patients and families on health management strategies, fostering understanding and promoting adherence to treatment regimens.
- Monitored vital signs and reported changes in patient conditions, facilitating timely interventions by healthcare providers.
- Mentored junior nursing staff, providing guidance on best practices and enhancing overall team performance in patient care delivery.
- Advocated for patients' needs within healthcare settings, ensuring their voices were heard in treatment discussions and decisions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Inservice Educator and Infection Control Nurse
Mandeville Regional Hospital
1997.08 - 1999.08
- Analyzed student performance data to refine instructional methods and enhance learning outcomes.
- Facilitated training workshops for staff on emerging educational technologies and best practices.
- Led interdisciplinary teams to create comprehensive educational programs aligned with hospital goals.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
- Led professional development sessions for nursing and other staff members.
- Coordinated with special education staff to ensure accommodations were effectively implemented for nursing staff.
- Led professional development workshops, sharing innovations and facilitating continuing education.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
- Enhanced student critical thinking skills through problem-based learning activities.
- Participated in department meetings to provide input to colleagues about deficiencies and improvement.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep staff progress updated
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Amateur Grafic Designer
Jamaica Library Service, Mandeville Region
1990.01 - 1991.08
- Designed engaging promotional materials for library programs, enhancing community outreach efforts.
- Collaborated with staff to create visually appealing signage and displays, improving user navigation.
- Developed graphics campaigns, increasing online engagement and visibility.
- Conducted workshops on design principles for colleagues, fostering skill development within the team.
Pretrained Teacher, Elementary
Mount St Joseph Preporatory School
1990.01 - 1990.06
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning and participation.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Utilized assessment tools to evaluate student performance and adapt instructional strategies.
Education
Ph.D. - Nursing And Interdisciplinary Health
Walden University
Minneota, MN2023-12
Master of Science - Nursing Education
University of The West Indies
Mona, St Andrew2002-09
Certificate in Nursing Education - Nursing Education
University of The West Indies
Mona, St Andrew2001-09
Post-Basic Certificate in Care of The Critically I - Nursing
University Hospital of The West Indies
Mona, St Andrew2001-06
Certificate in Nursing - Nursing
Kingston School of Nursing
Half Way Tree Road, Kingston1994-11
High School Diploma -
Bishop Gibson High School
Newleigh Road, Mandeville1989-06
Mandeville All Age School
Caledonia Road, Mandeville1984-06
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
Timeline
Office Manager
Dr. Lloyd's Surgical Practice
2017.08 - Current
Assistant Professor of Nursing
Northern Caribbean University, NCU
2007.01 - 2017.08
Nurse Educator
Kingston School Of Nursing
2005.01 - 2007.07
RN 2-3 Crtical Care Nurse
Mandeville Regional Hospital
1999.10 - 2002.12
Inservice Educator and Infection Control Nurse
Mandeville Regional Hospital
1997.08 - 1999.08
Registered Nurse
Mandeville Regional Hospital
1994.11 - 1999.09
Amateur Grafic Designer
Jamaica Library Service, Mandeville Region
1990.01 - 1991.08
Pretrained Teacher, Elementary
Mount St Joseph Preporatory School
1990.01 - 1990.06
Ph.D. - Nursing And Interdisciplinary Health
Walden University
Master of Science - Nursing Education
University of The West Indies
Certificate in Nursing Education - Nursing Education
University of The West Indies
Post-Basic Certificate in Care of The Critically I - Nursing
University Hospital of The West Indies
Certificate in Nursing - Nursing
Kingston School of Nursing
High School Diploma -
Bishop Gibson High School
Mandeville All Age School