Jacqueline May
Logan
Summary
Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
23
23
years of professional experience
Work History
Director Portfolio Management
The Department of Veterans Affairs
Washington
05.2016 - Current
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Assessed employee performance against established benchmarks or targets.
- Identified opportunities for improvement in operational performance metrics.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Collaborated with senior leadership to set long-term objectives for the company.
- Coordinated resources across departments to maximize productivity levels.
- Managed budgeting and financial planning processes for the organization.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Negotiated agreements with external partners such as contractors or consultants.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Partnered with staff to create professional development plans to support personal and business growth.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Managed annual budgeting process, including forecasting and financial planning.
- Facilitated professional development programs to build a high-performing team.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Created and implemented processes to ensure successful completion of projects.
- Advised other departments on best practices related to managing large-scale projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Determined project staffing needs and led resource management.
- Modified project plans when needed to better align with organizational objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Created project status presentations for delivery to customers or project personnel.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conferred with project personnel to identify and resolve problems.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Business Analysis and Various Supervisory Roles
The Department of Veterans Affairs
Washington
09.2002 - 05.2016
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Tracked progress on projects and provided timely feedback to staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Associate of Applied Science - Health Information Management
Hocking College
Nelsonville, OH06-1985
Skills
- Project management
- Data analysis
- Financial planning
- Strategic planning
- Customer relationship management
- Operational efficiency
- Team leadership
- Cross-functional collaboration
- Risk assessment
- Stakeholder engagement
- Change management
- Rules and regulations
- Multitasking and organization
- Negotiation
- Verbal and written communication
- Innovation management
- Employee development
- Problem-solving
- Project coordination
- Program management
- Team management
Timeline
Director Portfolio Management
The Department of Veterans Affairs
05.2016 - Current
Business Analysis and Various Supervisory Roles
The Department of Veterans Affairs
09.2002 - 05.2016
Associate of Applied Science - Health Information Management
Hocking College