Robbie Zibilski, MS LPC
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Director, Portfolio Management/Implementation
Optum, UnitedHealth Group
02.2021 - Current
- 2021-2022: Tasked with establishment of new portfolio management team designed to provide end-to-end support to Behavioral Health Clinical Operations (approx 2600 staff) supporting upwards of 100 initiatives annually
- Created and instituted all new processes to include: standardized intake protocol, governance review committee, sizing/scoring scale to rank work requests, leadership prioritization forum, adoption of demand/capacity and project system and team documentation expectations
- 2023-Current: Significant expansion of role as part of organizational re-structuring, including oversight of all Enterprise Clinical Services (ECS) implementations impacting medical/behavioral Utilization Management function
- Accountable to Senior Vice President of Utilization Management, inclusive of 8 senior leaders and their operational teams, delivering on operational financial targets, building and maintaining full portfolio and providing guidance on operational strategy
Associate Director of Care Advocacy- Behavioral Health
Optum, UnitedHealth Group
04.2015 - 02.2021
- Led large operational teams of up to 300+ personnel, supervising daily performance as well as training and improvement plans
- Primary oversight of managerial team, ensuring continuous improvement on long and short-term organizational objectives
- Oversight of individual and team performance metrics, driving employee productivity while measuring operational and member-centric outcomes
- Assisted senior leadership in managing all aspects of operations, inclusive of addressing negative trends, pursuing growth and optimization opportunities
- Responsible for key business productivity metrics (KPI's) and associated financial spend for operating, benefit expenses
Manager of Care Advocacy- Behavioral Health
Optum, UnitedHealth Group
03.2012 - 04.2015
- Provide direct supervision to clinically licensed staff: monthly one-to-one meetings, monthly call auditing, monitoring of call/KPI metrics, all team meetings, evaluation of performance and corrective measures, as needed
- Maximized performance by monitoring daily activities and mentoring team members to ensure all regulatory, compliance and customer requirements met
- Provide clinical oversight on complex behavioral health issues
Senior Care Advocate- Behavioral Health
Optum, UnitedHealth Group
07.2011 - 03.2012
- Assist Clinical Program Manager in day-to-day management of clinical team (75+ employees)
- Serve as a subject matter expert to front-line staff regarding appropriate protocols and procedures, as well as identifying and coordinating ongoing training in accordance with company policies and continuing education requirements
- Provide clinical guidance through staffing of complex cases, ensuring appropriate application of clinical guidelines
- Resolve account and customer escalations, promoting customer satisfaction
Care Advocate- Behavioral Health
Optum, UnitedHealth Group
03.2009 - 07.2011
- Responsible for handling mental health crisis calls and providing real-time guidance and resolution
- Serviced third-party payors in obtaining authorization for behavioral health services, documenting necessary related clinical information
- Documented all clinical activities and progress in electronic medical record in accordance with policy and procedures.
Therapist
Inner Wisdom Counseling Center
10.2007 - 03.2009
- Company Overview: Inner Wisdom Counseling Center is a partial hospital program providing therapeutic services to adults with behavioral health needs
- Provided individual and group therapy sessions to patients suffering from mental health and substance related issues.
Case Manager Supervisor
The Bair Foundation
05.2002 - 10.2007
- Company Overview: The Bair Foundation is a therapeutic foster care agency that works with Child Protective Services to provide children with special needs a nurturing foster home
- Case Manager 2002-2003
- Case Manager Supervisor 2003-2007
Education
M.S. - Counseling Psychology
Angelo State University
San Angelo, TexasB.A. - Psychology and English
Angelo State University
San Angelo, TexasSkills
- Program leadership
- Project management
- Relationship and team building
- Process improvements
- Leadership and people development
- Operations oversight
Certification
Licensed Professional Counselor, LPC
Timeline
Executive Director, Portfolio Management/Implementation
Optum, UnitedHealth Group
02.2021 - Current
Associate Director of Care Advocacy- Behavioral Health
Optum, UnitedHealth Group
04.2015 - 02.2021
Manager of Care Advocacy- Behavioral Health
Optum, UnitedHealth Group
03.2012 - 04.2015
Senior Care Advocate- Behavioral Health
Optum, UnitedHealth Group
07.2011 - 03.2012
Care Advocate- Behavioral Health
Optum, UnitedHealth Group
03.2009 - 07.2011
Therapist
Inner Wisdom Counseling Center
10.2007 - 03.2009
Case Manager Supervisor
The Bair Foundation
05.2002 - 10.2007
B.A. - Psychology and English
Angelo State University
M.S. - Counseling Psychology
Angelo State University
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